DFD Russell Medical Centers Hiring for Medical Scheduler/Receptionist – Leeds Job at Leeds, ME Full Time

DFD Russell Medical Centers (DFDRMC) operates three community health centers in central Maine and one location in Bridgton, Maine. We are seeking a full time Medical Scheduler, for our Leeds location.

Our four health centers serve a multicultural, rural population of about 10,000 patients and have a family practice focus serving pediatrics to geriatrics. We have integrated behavioral health, care managers, a patient assistance coordinator and an excellent clinical support staff.

Medical Scheduler is responsible for properly scheduling patient visits and performing superior customer services. There is an opportunity to cross train with our front desk staff as well.
Minimum Knowledge, Skills, and Abilities Required

• Manage large amounts of incoming calls.
• Schedule appointments, via telephone, for patient visits for all the providers according to DFD Russell’s protocol and the symptoms of the patient.
• Demonstrate a high degree of customer service, following communication procedures, guidelines and policies, using sound judgment and critical thinking.
• Keep records of patient interactions and pass on necessary information to MAs and providers.
• Communicate to patient their financial obligations and/or refer patient to the billing business office.
• Manage appointment recall and patient wait list
• Maintain privacy in accordance with HIPAA when dealing with personal health information.
• Demonstrate professionalism when dealing with staff, patients and vendors.
• Must be detail orientated.
• Must be vaccinated – including COVID

High school diploma or general equivalency diploma (GED) required. One (1) year of prior health care scheduling experience is preferred. Experience with an Electronic Medical Record (EMR) and practice management system is required. Medical Secretary experience preferred. Medical terminology experience preferred.

If you want additional information about this position, which combines making a difference in patients’ lives with a family-friendly work life, please fax or e-mail your resume as soon as possible to Kelly Skillings, Director of Operations, 180 Church Hill Rd, Leeds, ME 04263, fax 207-524-2025.

Excellent benefits, including medical, life insurance, 401K retirement plan, flexible spending accounts, 11 paid Holidays, and generous paid time off.

DFD Russell is proud to be an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 10 hour shift

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 1 year (Preferred)
• Computer Skills: 1 year (Preferred)

Work Location:

• One location

Work Remotely:

• No

Work Location: One location