Job Title: Ocean Export Specialist
Job Location: Charleston, SC
DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF’s logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
We have an exciting opportunity for an OCEAN EXPORT SPECIALIST with excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at our North Charleston location.
Wage dependent upon experience, hybrid schedule.
Key Responsibilities:
Skills and Qualifications:
Communicate exceptions and shipment status with CustomerCommunicate and resolve problems that arise in the movement of productServe as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exceptionVerify shipment status, review pre-alert and verify shipment handling instructions to operationsReview/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructionsConfirm all shipment information with origin to initiate shipment
Receive and validate customers order including shipping documents, SLI, EIN, credit applicationBachelor’s degree preferred, High school diploma or GED requiredHazmat certification is a plusLOGIS or Cargo Wise systems knowledge is a plusStrong computer skills (Excel, Word, PowerPoint)Exceptional customer service and follow up skillsAbility to multi-task, prioritize, and manage time effectivelyAbility to work in a fast-paced and deadline-driven office environmentKnowledge of Inco Terms a plusStrong Understanding of Ocean Import regulations and documents. Minimum 2 years Ocean Imports experience in the freight forwarding or International Supply Chain industry.
Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.
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