Position Overview
The primary focus of this position is geared towards student account assistance, to post student financial aid and to collect funds for the University. Communicate and interact with customers including students and their parents to provide effective customer service. This position is responsible for receiving, researching and appropriately responding to inquiries and/or complaints regarding student accounts, billing statements, Bursar’s Office and University policies and procedures, and other related issues. This position must communicate with account holders, other university departments, auditors, banks, outside collection agencies, and management personnel for providing information and technical assistance needed to collect funds and resolve problems relative to this position. Position may oversee student workers with duties assigned by the Bursar.
Essential Duties and Functions
Education and/or Experience
High School diploma, one-year certificate from college or technical school; or equivalent combination of education and experience. Bachelor’s degree (B.A. or B.S.) from four-year college or university preferred; or at least two years related experience and/or training; or equivalent combination of education and experience.
Experience
1-2 years in either accounting environment. Possess skills in Microsoft Word, Excel, and PowerPoint. Collections and Accounting skills are all deemed necessary for this position. Financial aid knowledge is preferred. Experience in customer service and accounts receivable collections desired.
Supervision:
Position will oversee student workers.
Certifications, licenses and registration
None required.
Competencies:
Language and communication
Ability to read, analyze, and interpret governmental regulations, professional and business periodicals.
Ability to write reports, business correspondences and procedure manuals.
Ability to effectively present information and respond to questions from designated groups.
Mathematics
Ability to work with mathematical concepts. Apply to apply concepts such as fractions, percentages, ratios, and proportions to practical solution
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations. Ability to interpret a variety of instructions furnished in a various formats.
Ability to handle multiple assignments. Must be detailed oriented and have the ability to work independently
Work environment:
The work environment described here are representative of working conditions an employee may encounters while performing the essential duties and functions. The noise level in the work environments is usually moderate. There are repetitive movements (typing, assembly operations, etc) and prolonged sitting or standing in one position (without choice) in closed environment.
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