Dimond Vision Clinic Hiring for Medical Phone Receptionist Job at Anchorage, AK Full Time

Job Description

The Medical Receptionist is responsible for ensuring a positive patient experience in scheduling appointments, checking in or out, and providing insurance benefit counseling. This position carries out responsibilities in the following functional areas: answering all incoming phone calls, schedule management, data entry into electronic medical record, verifying appointments, taking payments, opening and closing front office daily. This is a cross-trainable position that may include additional job responsibilities including performing preliminary testing and special testing on patients, verification of insurances, billing clerk, etc. Insurance Verifier will be responsible for verifying patient insurance coverage, entering data in an accurate manner, updating benefit information in the system, and verify that existing information is accurate. This position requires you to spend extensive amounts of time on the phone with insurance companies.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for the following areas of patient care: telephone reception, greeting patients, assisting patients with forms, benefits counseling, preparing superbills, schedules appointments with specialists as recommended by doctor
• Pulls insurance and scans insurance cards, collects payment
• Collects and enters patient demographic and insurance information into the electronic medical record
• Manages the schedule – makes, changes, and cancels appointments; verifies appointments; pre-appoints, and recalls
• Closes front office, balances financially, prepares deposit
• Straightens up the reception area during the day, restocks bottled water
• Performs other incidental and related duties as required and assigned

Performance Factors

• Attendance and Dependability: The employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious, about assignments.
• Communication and Contact: The employee communicates effectively both verbally and in writing with superiors, colleagues, and individuals inside and outside the Company.
• Relationships with Others: The employee works effectively and relates well with others Including superiors, colleagues, and individuals inside and outside the Company.
• Knowledge of what insurance plans the practice accepts: The employee is able to counsel patient on their benefits and answer questions about eligibility, deductibles and coverage.

Qualifications

• Must have computer skills and the ability to learn EMR system
• Preferably at least one year’s experience in medical reception, answering multi-line phone system and managing the patient schedule
• Strong ability to multi-task with high degree of accuracy, attention to detail a must
• Excellent customer service
• Strong analytical and problem solving skills
• Superior verbal and written skills
• Strong interpersonal skills essential

This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is required to stand extended periods of time; walk; sit; use hands to handle objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Job Type: Full-time

Job Type: Full-time

Pay: $17.00 – $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Uniform allowance
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

COVID-19 considerations:
Surfaces are sanitized regularly.

Application Question(s):

• Are you available to work at least one Saturday a month during the months of September through May?
• Shifts are 8 hours that vary between 7:30 am to 6:00 pm. Are you available to work between those times?

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Preferred)
• Computer skills: 1 year (Preferred)

Work Location: One location