Direct Travel Hiring For Account Manager at Rochelle Park, NJ, United States Full Time

Job Description

Account Manager – Remote

Position Overview

As a key member of the Account Management team, the Account Manager will be responsible for day-to-day business relationship between Direct Travel and key corporate clients ensuring all commitments and obligations of the parties are met. Working with Direct Travel’s corporate accounts, this position strives to improve efficiencies, create and administer travel policies, evaluate and implement technologies, and troubleshoot issues. The Account Manager will often interact with senior executives and the client’s Finance teams. This role may require up to 30% of out of town travel.

This is a fully remote position

Responsibilities

• Provides both strategic and tactical operational input that supports account development, retention, and growth on a domestic and global basis, if applicable
• Prepares and implements short and long range goals and objectives with a solid business plan mutually developed with client by detailing objectives, strategies and measurable goals
• Develops strong relationships with stakeholders beyond travel and procurement
• Identifies incremental opportunities within existing client portfolio; sell DT products and services realizing increased value for the client
• Works with support team to ensure consistency in product, delivery, follow through, quality, commitment to timelines and provide high level problem resolution – day to day management of assigned accounts
• Provide formal analysis, commentary and recommendation on client’s travel expenditure to ensure optimal communication and program needs are being met
• Adheres to, monitors, and reports on client SLA’s or KPI’s
• Stays abreast of industry trends, DT products and services to be able to support client needs along with relevant benchmarks and process improvements
• Other duties and projects as assigned

Basic Qualifications

• Demonstrated ability to both think and act strategically
• Strong influencing skills to enable motivation of direct and indirect teams
• Additional required skills include:
  • Demonstrated problem solving ability
  • Strong analytical skills
  • Project management skills
  • Presentation skills
  • Superior organization, written and verbal skills
  • Ability to work independently
  • Proficiency in CRM, Microsoft – Word, Excel, PowerPoint
  • Excellent problem solving skills

Preferred Qualifications

• The Account Manager must possess thorough knowledge of the business travel industry, airline and hospitality industries, and travel industry-specific automation.
• Must be a team player and able to work in a fast-paced environment.
• Minimum five years industry experience.
• The Account Manager will at times be required to conduct complex interpersonal interactions with others, troubleshoot, solve problems, make decisions, operate independently, and work effectively under pressure.

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

Our growing company relies on excellence to deliver on our commitments to our customers. This starts with our employees. Our inclusive culture encourages entrepreneurial spirit empowering employees to build strong, long-lasting relationships with our clients and deliver innovative solutions. Direct Travel is one of the most respected Travel Management Companies in the industry providing our customers with smart consultation, tailored solutions and a true partnership. Our specific focus on the mid-market means our travel experts deliver personalized service to every client.

Additionally, Direct Travel offers full-service performance improvement solutions, including meeting and event management, group incentive travel and individual recognition solutions through its wholly owned subsidiary Creative Group, Inc. An industry leader, Creative Group has been honored with the CMI 25 Award, which recognizes the top 25 most influential meeting and incentive management companies in the US each year since the award’s inception in 2007. The company is headquartered in Schaumburg, Illinois and maintains offices in Detroit, Appleton, San Francisco and Toronto. For more information about Creative Group, please visit www.creativegroupinc.com.

Together we will help our clients Navigate Their Way and Create Truly Moving Experiences. For more information, visit www.dt.com. Follow us on Twitter, YouTube and LinkedIn.