At DIRECTV, we’re connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Innovation powers all that we do, and our groundbreaking solutions deliver compelling communication and entertainment experiences to millions of customers worldwide. As part of our team, your next big idea could be our newest innovation. Here’s your opportunity to combine your passions for entertainment, media and technology to transform our company and your career.
Manager Network Services – DIRECTV
Overall Purpose: Manages crews of technicians who engage in installation and maintenance, provisioning, dispatch, and testing activities at the customer site for DirecTV products and Services
Key Roles and Responsibilities: Reviews technician performance and provides feedback and coaching to technicians designed to address performance issues. Conducts safety and quality inspections to ensure high quality and safe performance by technicians. Identifies and removes roadblocks to safe and efficient performance by technicians. Works with Dispatch to ensure that work is effectively assigned. Ensures that technician training is complete. Administers discipline to technicians and makes recommendations concerning long term suspensions or terminations of technicians. Addresses and resolves customer complaints or service issues. Receives technician grievances and resolves them at the step one level as appropriate. Handles other issues related to union matters, as necessary. Ensures that all functions are performed in a timely fashion to meet customer and company specifications. Responsible for planning, organizing, and directing all operations with respect to installation support, service and major moves, adds, and changes. Management of technicians may include responsibility for technician time reporting, payroll, and on-call or vacation scheduling. May be responsible for utilizing Management Systems & Operational Control (MSOC) techniques to manage employee efficiency, performance, and customer service. Typically reports to second or third level management.
Education: Typically a high school diploma, GED or equivalent related network experience; Technical degree preferred.
Experience: Typically at least 3-5 years of network related technical experience.
Qualifications
Supervisory: Yes.
**This opportunity is located at the foothills of the Rocky Mountains – West Denver.**
This position is subject to the DIRECTV COVID-19 Vaccination Policy. Click here for additional information.
Note: Additional skills / competencies may be added to this specific requisition. During the application process, you will be asked to provide your proficiency and experience with all the skills / competencies associated with the requisition.
As a Manager Network Services you can earn between $77 – 116K yearly. Not to mention all of the other amazing rewards that working at DIRECTV offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here.
Ready to join our team? Apply today!
RSRDTV
Job Posting: Feb 24, 2022, 4:50:49 PM
Schedule: Full-time
Job Level: Associate/First Level Manager
Job Description: Precision Technologies, Inc., an E-Verified and Inc. 5000 Company is looking for Qualified candidates in the below Technologies...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Henkels & McCoy, Inc. (H&M) is a leading utility construction firm providing critical infrastructure for...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> The Voice Services Telecommunication Analyst position is responsible for the implementation and maintenance of telephone...
Apply For This JobAroma360 is a boutique Scent Marketing and Branding company that specializes in providing the highest-quality essential oil-based scenting solutions to...
Apply For This JobTHE POSITION...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> We are new company looking for a high-performing sales reps to help us meet our...
Apply For This Job