DISH Hiring For Business Operations Analyst Billing Operations at Englewood, CO, United States Full Time

Job Description

Department Summary

DISH is a Fortune 200 company that continues to redefine the communications industry.
Our legacy is innovation and a willingness to challenge the status quo, including
reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch
of the DISH satellite TV service, taking on some of the largest U.S. corporations in the
process, and grew to be the fourth-largest pay-TV provider. We are doing it again with
the first live, internet-delivered TV service xe2x80x93 Sling TV xe2x80x93 that bucks traditional pay-TV
norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the
entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win xe2x80x93 itxe2x80x99s in our DNA. Wexe2x80x99re
looking for people with boundless energy, intelligence, and an overwhelming need to
achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.
Job Duties and Responsibilities

The Billing and Credit department supports the needs of DISH subscribers, agents, installers, and external departments by providing up front analysis for enterprise releases and projects. The department also provides support for back office operations and processes. The department is comprised of multiple facets with specific focus on targeted operational objectives that include, but are not limited to:

• Billing Accuracy
• Customer Fraud

• Customer Payments, Refunds, and Chargebacks

• Revenue Assurance
• Vendor Relations

The A&E/BATS Operations team within Billing & Credit is responsible for managing day to day operations for DISH customer billing. They are responsible for auditing and analyzing customer accounts to ensure billing and payment accuracy across all billing platforms. The job functions include, but are not limited to vendor relations, account auditing and analysis, evaluating and improving overall customer experience, managing payment and billing initiatives for DISH, including understanding billing and payment budgets, developing efficiencies and driving improvements to meet organizational goals.

Key Responsibilities:

• Identify billing issues resulting in over/undercharging the customer, perform release management for all initiatives that impact customer billing, audit new and existing customer offers to ensure billing accuracy, manage/monitor exception accounts including employee offers, demo and VIP accounts

• Prepare, produce, and validate daily, weekly, and monthly s measuring, monitoring, and alerting the business regarding unforeseen shifts in the performance; maintain external data files and input values into various s in an efficient manner
• Identify potential opportunities for process improvement and automation using various methods, i.e. databases, spreadsheets, external data sources, IT development, and execute changes to systems with little or no impact
• Serve as a Subject Matter Expert and fully understand processes and their impact on the overall business; analyze, identify, and implement potential process and systems enhancements to create efficiencies and reduce resource allocation for routine tasks, procedures, and s; assist in the completion of projects and using discretion to determine the methods to meet established goals
• Create ad-hoc s as requested in a timely and accurate manner, assist senior manager with various tasks and items as needed, comply with all company policies and departmental procedures, ensuring honest and ethical conduct at all times while maintaining a positive attitude

Skills, Experience and Requirements

Education: Bachelor’s Degree or equivalent from four-year College or technical school, preferably in Accounting, Business Administration, Economics, Finance, Mathematics or Statistics, and at least two years of related experience, or equivalent combination of education and experience

Skills and Qualifications:

• Experience in Customer Billing and/or Release Management preferred
• Advanced knowledge of Microsoft Excel, including the ability to create and work with Pivot Tables, SUMIF, VLOOKUP functions, and exposure to Macro
• Experience with SQL or Microsoft Access is a plus
• Proficiency with Microsoft Office Applications (Outlook, Word, PowerPoint) and Google suite
• Ability to read, analyze, and interpret common metrics used to measure and monitor operational performance, define problems, collect data, establish facts, draw valid conclusions, and provide clear and concise communication with a wide audience of internal departments

Salary Range

Compensation: $57,400.00/Year – $82,000.00/Year
Compensation and Benefits

We also offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: .

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role’s location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

DISH