Diversified Restaurant Group Hiring for Director of Operations Job at Reno, NV Full Time

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  We Do The Right Thing – Take personal accountability & lead with integrity
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  We Are Authentic – Be yourself & show you care
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  We Are Innovators – Embrace change & challenge the status quo
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  We Have Fun – Positive energy is contagious
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  We Win Together – As ONE DRG

• Coaches and supports the restaurants by providing timely and consistent development; ensures AC(s) and GMs provide appropriate development for AMs and team members; encourages management teams to improve performance.
• Utilizes restaurant visit routines as a forum for discussion and coaching.
• Demonstrates teamwork by holding regular area meetings.
• Builds people capability through execution of the Bench and Succession Planning.
• Ensures all GMs and AMs are Serve-Safe certified; ensures all Team Members and Managers are certified for their role based on company standards.
• Effectively communicates brand culture and strategy to AC(s), GMs and restaurant teams.
• Discusses company goals and performance to ensure engagement of the entire team.
• Functions as a team builder and coach; recognizes and eliminates communication barriers.
• Ensures controllable expenses are managed to plan; ensures reports and tools are consistently and effectively used to meet financial controls.
• Ensures Area-wide consistency in execution of all marketing programs.
• Develops core learnings and standards. Uses coaching plan, period, and weekly calendars to drive restaurant visit agendas. Conducts effective visits and documents visits.
• Demonstrates “POSITIVE ENERGY” by handling customer concerns on the spot and by helping management teams and team members resolve customer concerns. Recognizes and rewards Customer Mania behavior.
• Drives restaurant operations to achieve at or above standard results. Drives AC, GM, and AM accountability for growing sales and executing standard processes and achieving restaurant metric standards. Monitors success daily through Area Coach tools.
• Creates and maintains a positive image within the community.
• Ensures ICOS processes are executed in the restaurant. Utilizes operating measures to monitor profit variables. Reviews restaurants Management & Team Member schedule for effectiveness weekly. Ensures GM manages cash by using brand control procedures and shift drawer accountability enforced.
• Uses P&L, and other appropriate reports, to analyze their business and establish and execute tactics for improvement. Uses In-Restaurant coaching to improve performance.
• Conducts period and quarterly business reviews to ensure plans are in place to improve performance.
• Including but not limited to the above.

• Must be at least 18 years old.
• Ability to read, speak and comprehend English.
• Minimum Education: 4-year Degree required.
• At least 8-years multi-unit experience required.
• 5-years Demonstrated Restaurant Operations Experience required.
• Must maintain current Health Card according to state or local requirements.
• Must have reliable transportation and maintain a valid Driver’s License and Insurance.
• Must pass Criminal Background Check including MVR.
• Must pass/maintain SERV Safe Certification

About Diversified Restaurant Group.:

Diversified Restaurant Group is a people first company! We pride ourselves on being a large company with a small company feel. Every person that works here is part of the DRG Family! What started as a 30-unit Taco Bell business in 2012, has since grown into a 240+ unit, multi-brand operation. DRG currently operates Taco Bell restaurants in California, Kansas, Missouri, and Nevada along with Arby’s restaurants in Alaska, California, and Nevada. We have more than 6,000 team members and continue to grow every day!