Doherty Enterprises Hiring for People Services Manager – Florida Job at Remote Full Time

The People Services Manager oversees Employee Relations issues and trends in their assigned region. They act as strategic partner to provide practical, consistent, and proactive support to Area Directors, Managers, and Employees to improve culture and legal compliance. The People Services Manager supports a Company Culture that emphasizes employee engagement and recognition, integrity, passion for service, productivity, and professional development.

Responsibilities

• Partner with Operations, Management, and People support team to provide direction and assistance for field operations in the day-to-day human resources administration in accordance with the Company’s policies, procedures, and applicable laws.
• Responsible for oversight and management of all Employee Relations for their designated market; conduct or direct investigations as needed resulting from both formal and informal internal / external complaints
• Ownership for their region’s Ethics Point cases; respond to all complaints, grievances, policy resolution issues, discipline, etc. in a timely manner to recommend outcomes and ensure proper documentation for records.
• Support and cover for other People Services Managers as needed when they are out on PTO
• Review and analyze company policies, practices and systems and make improvement recommendations.
• Communicate and enforce company policies and procedures.
• Partner with Director of People Services & Culture to formulate and implement strategies for employee engagement, recognition, retention, and culture
• Track trends and root cause in employee issues and risk; recommend programs to Director of People Services & Culture that will facilitate productive change management, enhance the workplace morale, employee retention, create motivation etc.
• Maintain and coordinate all legal files and document coordination for suits and claims for the geographical area of responsibility.
• Present training to concept Managers and others on employee relations and fair employment practices.
• Proactively identify risks and ensure the department and company is operating in compliance with federal and state laws.
• Maintain consistency and alignment with Operations in the areas of performance management and development with restaurant Management team, outline growth and development opportunities in partnership with Employee Experience & Development Directors.
• Collaborate with Benefits department to mitigate risk and ensure a safe work environment regarding accommodations, Fitness for Duty, and return to work clearance.
• Ensures, along with the Director, People Services & Culture, that the organization is in compliance with various, Federal, State and local requirements.
• Represent company as needed during DOL investigations or to advise concept personnel.
• Coordinate or assist at various company outings and cultural initiatives as needed.

Qualifications

• Proven working experience overseeing Employee Relations
• People oriented and results driven
• Excellent active listening, negotiation, and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Expert knowledge of labor and employment laws and regulations and their administration and application
• Preference for working in a fast-paced environment with multiple competing demands with a strong sense of urgency
• Excellent planning and organization skills with an attention to detail
• Resourceful with exceptional problem solving and decision-making skills with a flair for process improvement and innovation
• Strong organizational skills and follow through with commitments and deadlines
• Results oriented with the ability to balance other business considerations.
• Service orientated, but assertive and persuasive

Ability to:

• Manage conflict and promote a collaborative environment
• Maintain highly confidential information
• Architect strategy along with leadership skills
• Work effectively with co-workers and management
• Work flexible and non-traditional hours.
• Intermittently travel to local restaurants, area meetings, and special projects as needed, travel including overnight travel approximately 20-30% annually.
• Establish credibility and be decisive but able to recognize and support the company’s preferences and priorities.

Requirements

• Bachelor’s Degree in Human Resources Management
• PHR or SHRM-CP certification
• Fluent in Spanish preferred

Benefits:

We offer a wide package of Benefits including healthcare, PTO, 401k, Paid Holidays and much more!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• Weekend availability

Supplemental Pay:

• Bonus pay

Application Question(s):

• What salary are you looking for in this position?

Experience:

• handling Employee Relations issues: 1 year (Required)

Language:

• Spanish (Preferred)

License/Certification:

• PHR or SHRM-CP certification? (Preferred)

Work Location: Remote