Dominion National Hiring For Account Manager, Alliance at Dominion, VA, United States Full Time

Job Description

Dominion National, a rapidly growing and leading provider of dental and vision benefits has an exciting opportunity for an experienced Account Manager in the State of Washington and Oregon markets.
The Alliance Account Manager serves as the primary liaison with Dominion and our large, key strategic alliance clients, managing all aspects of the assigned account(s). Responsible for developing strong relationships with customers and connecting with key business executives and stakeholders to achieve strategic objectives, provide excellent customer service and implement new products and services. Routinely answer client queries across a broad range of topics.
Essential functions include but are not limited to:

• Serve as primary point of contact for all matters related to services and functions performed for client.
• Conduct analysis to identify account opportunities and to recommend strategies that address client-specific needs to improve the team and organization’s results.
• Partner with the client’s Sales team in the development of client-specific strategies and in the pursuit of growth opportunities and maximizing membership.
• Serve as subject matter expert to client on dental programs offered and oversee annual product & rates development cycle.
• Conduct on-site presentations to Sales and Customer Service teams with client to educate and inform on our products and health promotion initiatives.
• Handle, refer, or delegate complex questions and issues as they relate to the assigned book of business.
• Coordinate ad resolve client service issues, administrative functions, eligibility/claim issues, billing questions, in concert with appropriate service organization representatives.
• Performs other duties as assigned