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Job Description
Conduct “Pre-planned” Coaching and Mentoring of GMs, AMs and crew
· Plan on-the-job coaching objectives before each store visit using store planning tool
· Provide “suggestive” on-the-job coaching of key operations and management skills to GMs, AMs and crew
· Conduct Annual Performance Appraisals
· Provide “positive, constructive, and actionable” feedback
· Provide professional develop and career track mentoring to GMs and AMs
Achieve Operational Excellence in all stores using structured approach
· Reinforce execution of key company policies and standards
· Identify and diagnose most important ongoing operational gaps in under performing stores
· Develop formal action plans to resolve gaps
· Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
Financial Oversight and Review Meetings
· Review key financial variables as part of store visit “pre-planning”
· Analyze and track key financial/operational data to derive meaningful business insights
· Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
· Present financial/operational weekly updates during Market Leader and area GM meetings
· Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
Take Leadership role in Market Development activities to drive AWUS growth
· Coordinate with Market Leader and field support to develop market business plans
· Drive the development and execution of Local Store Marketing
· Coordinate field support resources (Market Specialists) to execute LSM initiatives
· Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
· Coordinate with Market Leader to identify and pursue “new” AWUS growth opportunities
Qualifications
• Bachelor’s Degree preferred
• Minimum 3 years multi-unit experience in restaurant/retail industry
• Experienced in ensuring operational effectiveness for multi-unit organi
