Log In
Sign Up
Job Description
Full Position Summary As the Front Desk/Receptionist, you will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and ability to multitask. You will be welcoming patients into the office, collecting payments, filing paperwork, assembling patient charts and creating an overall remarkable experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our office. About Downtown’s Healthcare To change lives by improving the way the body functions naturally. We are pushing to propel Colorado to the leading state in the nation with the fewest opioid-related deaths through patient education and cutting-edge natural treatments. Our core values are the backbone of our business and guide our hiring process: we are inspirational, disciplined, transparent, accountable, aligned, and results oriented! PERFORMANCE OBJECTIVES
- Schedule out care plans for new patients as well as follow up appointments
- Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
- Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
- Ensure all patients are appropriately processed at the end of treatment
- Maintain charts in an orderly fashion and ensure accuracy.
- Answer incoming calls and make calls while taking notes or messages
- Educate the patient on the services provided in the clinic
Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude CAPABILITIES/KEY COMPETENCIES
- Multitask in a fast-paced environment
- Exceptional interpersonal skills to quickly and effectively connect with patients and staff
- Entrepreneurially orientated, driven to succeed and a commitment to achieve results
- Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity
- Ability to overcome objections with confidence
- Coordinate and balance needs of the patient and the clinic
- Strong oral and written communication skills
- Plan, organize, prioritize and streamline skills
- Team orientation and strong collaborator
- Present self in a professional and positive manner in attitude and appearance at all times
- Ability to maximize and apply internal systems, processes, and platforms
- Understand, align with and communicate the clinics mission, vision, and values
- Desire to define and take massive action to accomplish your own personal, professional and financial goals
EDUCATION & EXPERIENCE
- High School diploma required
- 2-3 yearsxe2x80x99 work experience in reception, sales, customer service or related field preferred
- Experience in a multi-physician practice preferred
Physical Requirements:
- Prolonged periods of both standing and sitting at a desk and working on a computer
- The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and trainings may be required.
Commitment to Diversity
As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce Downtown’s Healthcare recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners. If this position caught your eye, send us your resume! Benefits:
- Transportation Stipend for Downtown office
- Chiropractic/Medical/Rehab care/Employee Discounts
- Health insurance
- Unlimited PTO policy
- Professional development assistance
- Vision insurance
- Retirement Plan (up to 4% match)
- Dental Benefits
Job Type: Full-time Pay: From $20.00 per hour Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- No weekends
Work Location: In person
- Health insurance
