Dreamfarm Hiring For Operations Coordinator at Bedford, NH, United States Full Time

Job Description

About us:We are Dreamfarm. We’re an Australian award-winning product design company that invents new and incredibly useful things. For nearly 20 years now, we have been making our clever ideas into brilliant products and selling them to thousands of retail stores all around the world. We’re extremely proud of our company and are crazy about products with a purpose.The job in a nutshell:We need a full time Operations Coordinator to join our team in Bedford, New Hampshire. We need someone take ownership of our company’s inventory flow, domestic logistics, and most importantly – the performance and relationship management of our 3rd party warehouse which is in St Peters, Missouri.To be clear, this position requires you to manage a warehouse, it is not a job in a warehouse. You would be based in our Bedford, NH office making sure our warehouse in Missouri gets our orders out on time and to our customers specifications. This is not a remote position. It is an office-based position.The person we need:

• We need a super organized proactive problem-solver. We need someone who never lets things slip through the cracks.
• We don’t just want someone that’s worked in a warehouse. This job is about making sure our warehouse does their job and hold them to account.
• We need someone with the analytical skills to read through a new Vendor Guide, distil the 380 pages into the 3 paragraphs that are relevant and then make sure the people in the warehouse know what the need to do.
• You don’t need to be able to write code or anything crazy, but you definitely need to know your way around a computer. If you don’t know a csv from a pdf then this probably isn’t the role for you. We use several different systems to receive, process and dispatch orders. You need to be able to understand how they talk to each other and set up new customers as they come on board.
• We need someone that deeply understands the Service Level Agreement with our warehouse (3rd party logistics provider) and holds them to the agreed standards.
• We need someone reliable, methodical, firm but fair, and they need to be an excellent communicator.

Within this role your responsibilities will include but not be limited to:

• Attend all local and global S&OP Operations meetings and own all US related Operational activities
• Communicate, Coordinate & Support local inbound container delivery from Port to 3PL Facility
• Allocate Inventory to Purchase Orders fulfilling all Sales Orders and with focus on DIFOTIS.
• Ensure Goods Outwards Advice Notice (GOAN) is submitted on time (EDI/Manually) to the 3PL provider as per agreement
• Liaise with 3PL warehouse pro-actively regarding In-/Outbound freight timelines
• Communicate pro-actively high peak volumes with 3PL provider to allow manning capacities alignment
• Maintain user friendly Master Data, Weights & Dims File
• Create and Update EDI, ASN / Routing and Shipping Guidelines for all key accounts and integrate early at 3PL provider
• Manage new EDI connections as per onboarding documents and troubleshoot existing ones
• Manage all Onboarding / Integration & Master Data updates with 3PL provider
• Order tickets/labels for key customers where agreed
• Develop internal , compare and review weekly, fortnightly and monthly 3PL chargebacks
• Assess monthly operational cost drivers and develop solutions for cost reductions
• Seek actively for cost drivers and cost reduction improvements
• Assess root causes where inventory discrepancies exist between Brightpearl & 3PL provider
• Periodic rate checks of 3PL’s service partners
• Organize Inventory Transfer to Amazon and email Amazon FBA Shipping labels to 3PL provider
• Ensure vendor guides are always up to date
• Communicate inhouse Flyer print requirements with 3PL

Along with the ability to build and maintain relationships with a diverse group of stakeholders, the successful candidate must have:

• Excellent planning and organizing skills
• Excellent oral, written and numeric skills
• Previous experience using Outlook and Excel (essential)
• Time management skills with the ability to manage deadlines in a changing environment
• The ability to work collaboratively in a team environment
• A strong attention to detail and at the same time be able to see the big picture
• An enthusiasm and a proactive mind set around systems improvement
• Strategic thinking skills and the ability to develop strategies and plans for complex situations
• Analytical skills including the ability to interpret and present data in a meaningful way
• The ability to follow up people in a professional manner, then follow through to get the job done

If all this sounds like you, awesome! Interviews will be held as soon as we find the right person, so please send through your application ASAP. Written applications providing details of how you can meet the primary objectives of the role, accompanied by a current resume, should be forwarded to our ad’s contact email address.Remuneration will be negotiated dependent on experience.Please note that only applicants who submit a cover letter addressing this ad and its content will be considered.Job Type: Full-timePay: $50,000.00 – $58,000.00 per yearBenefits:

• Employee discount
• Health insurance
• Parental leave
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

COVID-19 considerations:
All Dreamfarm staff are fully vaccinated for COVID-19 and our workplaces follow local and CDC guidelines.Ability to commute/relocate:

• Bedford, NH 03110: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location