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The Georgia Department of Driver Services, Field Operations Division, is seeking a qualified candidate for the position of CSC Supervisor 1 to serve in the above CDL site location. This CSC is scheduled to open mid-2023. The selected candidate will job share until the center opens. For travel purposes, a state vehicle will be provided during this time.
Under limited supervision, the CSC Supervisor 1 is responsible for the operation and maintenance of a Customer Service Center (CSC) or serves as an assistant supervisor in a high-volume center. This position supervises the daily activities of a staff of Driver Examiners, monitors and reviews individual and team performance. This position also performs the duties of subordinate staff by receiving applications for and issuing Georgia Driver’s licenses; verifying applicants’ eligibility for licenses; administering and grading written examinations on traffic laws; administering road tests to rate applicants’ driving ability; and processing reinstatement transactions.
This position is responsible for managing customer service flow using a lobby management system to ensure that customers are served in a timely and efficient manner. The CSC Supervisor 1 monitors and guides employee performance, participates in employee discipline and provides input into formal performance planning and evaluation. This position also prepares operational and accounting reports for the assigned center and uses these reports to monitor and improve the operations of the center.
The incumbent will be expected to maintain a positive attitude and be receptive to change in a fast-paced environment.
The incumbent will be responsible for responding to the Management Team and stakeholders in a professional and timely manner.
The incumbent will be expected to serve on task teams and workgroups.
The incumbent will be expected to develop strong partnerships between the Division and its internal and external business partners.
The incumbent will motivate, coach and be responsible for managers and staff.
Demonstrated competencies needed to successfully perform this job include:
• Ability to maintain a high-performance environment. Ability to motivate team members in a customer service environment with high-volume contact with the general public.
• Analytical skills and the ability to formulate plans based on analysis of department key indicators and ad hoc reporting.
• Excellent written and oral communication skills.
• Excellent interpersonal skills and the ability to interact with individuals from varying backgrounds.
• Excellent customer service skills. Ability to deliver and supervise the delivery of services to customers in a timely, efficient, and courteous manner in accordance with applicable laws, regulations and policies.
• Excellent administrative skills and ability to multi-task and meet deadlines. Must be able to manage priorities and workflow.
• Proficiency using the basic Microsoft Office tools including Outlook. Proficiency in navigating the internet.
Minimum Qualifications:
• High School Diploma or GED AND two years of experience at a lower-level Driver Examiner 2 (RCT051)/Team Lead or position equivalent.
OR
• Four years’ experience in Driver Services Administration or in a customer facing environment AND two years in a lead role capacity.
OR
• Associate degree from an accredited college AND one (1) year of customer facing environment.
OR
• Bachelor’s Degree from an accredited college or university.
• Must possess a Valid Driver’s License
Preferred Qualifications:
Preference will be given to those applicants who, in addition to meeting the minimum qualifications, have:
• One year of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
• One year of experience in a supervisory or team lead role managing the work of staff that provides service directly to customers.
• One year of Supervisory experience that includes scheduling resources, inventory management and cash handling.
• Documented experience managing inventory/supplies, cash handling and performance reporting.
• Documented history of continued employment with the same company or within the same industry that provides direct customer service.
• Documented experience reviewing documents or records for authenticity.
• Preference will be given to bilingual applicants
Working Conditions for this position are as follows:
Conducted throughout the year in a variety of weather conditions including rain, wind, summer heat and cold winter days. Testing begins in the early morning hours and continues through the early evening hours. The test runs approximately 30 minutes. Walking distances, standing, very little sitting, constant moving, vision, hearing, climbing in trucks, reaching, turning, riding in cars and trucks, driving cars and trucks, constant interaction with the public and co-workers.
Conditions of Employment:
A valid Georgia driver’s license is required and must be maintained while employed in this position. Non-Georgia residents must have a recognized equivalent license.
• As a condition of employment, employees who are employed at a Customer Service Center must successfully complete the CCKE (Certified Commercial Knowledge Examiner) Certification. This is a national certification required by all employees who issue driver’s license.
• Employees who are employed at a Customer Service Center which conducts CDL (Commercial Driver’s License) road tests must successfully complete the CDL Examiner Certification and the CCE (Certified Commercial Examiner) Certification. This is required by all employees who administer CDL road tests.
• DDS employees may be required as a term and condition of employment, to assist in meeting the responsibilities of the Department. In addition, they may be required to that are not regularly assigned to them in order to continue the operations of the agency which includes assisting other centers. Management will work with employee regarding the locations and mode of transportation.
• Employees must meet these requirements to continue employment with DDS.
If you are having issues with your profile or application, contact the
Resumes will be screened for the training, experience, and/or competencies listed as the Minimum Qualifications for the job.
Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the Preferred Qualifications. All resumes will be reviewed and considered; however, all applicants may not be interviewed.
Due to the large volume of applications received by this office, we are unable to provide information on your application status over the telephone. Applicants can log back into your profile and see the status of each of your applications you have submitted.
DDS employees, in the event of an identified emergency, may be required as a term and condition of employment, to assist in meeting the emergency responsibilities of the Department. In addition, in an emergency, they may be required to perform responsibilities that are not regularly assigned to them in order to continue the operations of the agency.
High school diploma or GED AND Two years of experience at the lower level Driver Examiner 3 (RCT052) or position equivalent OR Four years of experience in Driver Services Administration or related field AND Two years in a lead role capacity AND must possess a driver’s license.
