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The Quality Assurance Specialist will provide direct process and quality support to existing and new client implementations. This includes the implementation of the North America Quality Management System documentation and components. Primary focus is documenting detailed operational procedures, training.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Implement the DSV North America Quality Management System documentation and components to support existing clients and new client implementation throughout North America.
- Develop and document operational processes and procedures for existing and new clients. This entails both company and client-controlled systems.
- Create appropriate training modules and aids to facilitate the training of associates on documented processes.
- Lead and conduct training on selected procedures and processes for management and associates supporting site implementations
- Coordinate with site quality representatives to close gaps to improve performance
- Assist with site assessments when needed
- Complete assigned special projects when assigned
MINIMUM REQUIRED QUALIFICATIONS
Experience: 5 years’ experience in warehousing operations
Quality Related: Understanding of basic quality principles, documenting processes, work instructions
Computer Skills: Proficient with Microsoft Office applications; Excel, Word, Power Point and Visio
Language Skills: English (reading, writing, verbal), interpersonal communication, problem-solving and presentation skills
Documentation: Developing documentation that is readable and understandable
Other Skills for Consideration:
- Leadership, planning and organizing skills
- Strong interpersonal skills that promote team building
- Ability to work in a multi-tasked, fast-paced environment
- Proficient with process flow mapping
- Experience with Warehouse Management Systems (WMS)
- Experience with auditing operations based on established Quality System
PHYSICAL DEMANDS
The employee will use computers and smart phones to communicate. Specific vision requirements of this job include close vision and distance vision related to computers. Must be able to work flexible hours and/or travel, sometimes on short notice, possibly more than 50% or more travel. Travel mode is typically by air and/or automobile.
WORK ENVIRONMENT
Must be able to work remotely and/or in an office environment. While performing the duties of this job, the employee may be exposed to consumer products, noise within warehouses that could cause minor harm. However, local safety measures will prevent any harm.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV – Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.
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