Eastern Virginia Medical School Hiring For Referral Coordinator at Norfolk, VA  Full Time

Coordinates and schedules patient appointments for external and internal referral requests.

Coordinating and scheduling all incoming referrals.
• Check out for all high risk OB appointments as well as assisting front desk staff with front office duties to include answering incoming calls, completion of tasks, other duties as assigned.

Pre appointment

• Review referral request, indicate acceptance of referral with scheduled visit date and time or suggest alternate solution.
• Schedule appointment with patient within 2 business day of receipt of referral
• If PCP office has already scheduled patient call the patient to confirm within 2 business days of receipt of referral
• Enter patient demographic and insurance information into IDX
• Notify PCP of no shows or cancellations that are not rescheduled
• Contact PCP if supporting documentation not received (ex. Labs) at least 2 business day prior to appointment
• For urgent request, schedule the patient within mutually agreed upon timeframe or provide alternative solutions that are guided by a provider

Post Appointment

• Provide PCP appropriate and adequate information within 3 business days after appointment
• Copy PCP on any communications regarding patient

Ongoing

• Provide PCP with any changes in patient clinical status in subsequent encounters
• Provide feedback to PCP (when appropriate) on necessity of consultation and if consult was not necessary provide alternative to referral (provider driven)
• Performs other duties as assigned

High school diploma plus three (3) years’ experience performing related functions in a medical practice. Professional, customer service-oriented individual is required.

US-VA-Virginia Beach