ECCO Select is a talent acquisition and advisory consulting company, specializing in providing people, process, and technology solutions for our clients’ needs. We’re the talent behind the technology. To find out more about ECCO Select visit our website: www.eccoselect.com
Job Description
This Tier-1 Support position plays an integral role in Cybersecurity, Operations, Network & Operations Center (SONIC). This position will allow you to pursue a career in IT where you will gain the necessary experience by working at a 24×7 combined Cybersecurity & Network Operations Center (SNOC). With oversight, you will be responsible for:
· Activities associated with NERC CIP-007 R4 (Security Event Monitoring) and NERC CIP-008 (Incident Response Plan); including monitoring and responding to security events, participation in incident response drills and serving on the Cybersecurity Incident Response Team
· Monitoring incoming event queues for potential security incidents
· Identify, investigate, and act on anomalous network activity
· Support of network systems (software/hardware) and data center operations
· Analyze and troubleshoot compliance and security related events
· Escalates security related or compliance issues as needed
· Access knowledge bases and FAQ resources on the Intranet and/or Internet to assist with problem resolution
· Apply knowledge of IT and network systems to aid in troubleshooting
· Creating and thoroughly documenting various incidents as well as communicating info about incidents to relevant parties
· Continual learning of changing communications network, policies and processes related to job responsibilities, and new tools used for those job responsibilities, as they arise
· Monitor network health, preforming tier 1 troubleshooting and triage of network issues as they arise, responding to alerts for network devices as instructed in knowledge base documentation
· Meet or exceed SLA’s for various levels of alerts
· Providing occasional technical support via phone after normal business hours
· Communicating and working with team members to coordinate efforts to support clients
· Other assigned duties
Education and Experience Requirements:
· HS diploma or equivalent required
· Minimum 1-3 years in a network or cybersecurity support role, or equivalent certification
· Cisco network certification and/or Security+ certification (both preferred)
· Technical or bachelor’s degree in IT related field of study preferred
ECCO Select is committed to hiring and retaining a diverse workforce. Our policy is to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category. Veterans of our United States Uniformed Services are specifically encouraged to apply for ECCO Select opportunities.
Job Types: Full-time, Contract
Pay: Up to $30.00 per hour
Benefits:
Experience level:
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Ability to commute/relocate:
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Work Location: One location
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