Efficient Air Service Hiring For Client Account Manager at Riverdale, NJ, United States Full Time

Job Description

Efficient Air Service in Riverdale, NJ is calling all ambitious administrative all-stars to apply to join our amazing team as a full-time Client Account Manager!
WHY YOU SHOULD JOIN OUR TEAM
We are a leading HVAC company that invests in our employees as well as our customers. We pay our Client Account Managers a competitive wage of $17 – $28/hour, depending on experience. Our team also enjoys great benefits, including health, vision, a 401(k) with match, paid time off (PTO), incentives, bonuses, year-round work, and if applicable, uniforms & a company vehicle. We also make it easy to apply with our initial quick mobile-optimized application. If we have your attention, please continue reading!
ABOUT EFFICIENT AIR SERVICE
Efficient Air Service is a family-owned business founded in 2005 by Albert M. Balonze, Jr. Since then, we have strived to take pride in our work, be honest, and have the integrity it takes to gain repeat customers. Our technicians are confident in their abilities to provide 100 percent satisfaction on any and every job, each time.
Our company is full of employees who support one another in a fast-paced environment. We are a dedicated team of friendly attitudes with a strong work ethic. Our team is the backbone of our company which is why we celebrate their individual successes and growth, as well as the overall achievements of the company. As the company grows, we continuously work to preserve our core small business values by treating our employees with respect and integrity.
ARE YOU A GOOD FIT?
Ask yourself: Are you organized and able to multitask with accuracy? Can you confidently defuse situations? Are you patient, professional, and friendly? Do you have excellent customer service and communication skills? Can you manage your time well? If so, please consider applying for this Client Account Manager position today!
YOUR LIFE AS A CLIENT ACCOUNT MANAGER
With a good work-life balance in mind, this HVAC administrative position typically works Monday to Friday, 8:30 AM – 5:00 PM. No weekends!
In this customer service position, you take scripted booking calls, book appointments for salespeople, create purchase orders, process tax-exempt forms, and do anything else you can to help clients. Whether you are face-to-face with a client or on the phone with them, you accurately troubleshoot and deescalate issues or concerns that may arise. You see sales through to their completion as well as dispatch and fill-in for customer service reps as needed. When jobs are sold, you are alerted and begin to print contracts, ensure funds are available and paid, create project folders, and file town permits. You schedule appointments with clients, book the crew, and create work orders for each crew. Ensuring customer service and satisfaction, you verify all tasks are completed and schedule final inspections. You assist coworkers, technicians, and management as needed, keeping our office operations efficient and seamless. We need the proper documentation, coordination, and administrative support to perform well, and you provide that for us!
WHAT WE NEED FROM YOU

• 5+ years of office administrative experience
• 2+ years of account or client relationship management experience
• Proficient in Microsoft Office
• Ability to pass a background check or a drug screening
• Reliable transportation

HVAC, skilled trade, or home services experience is a plus. Also, ServiceTitan experience is a plus too!
If you can meet these requirements and perform this HVAC office job as described above, we would be happy to have you as part of our office team!
Location: 07457