EHIM Hiring For Strategic Account Manager at Southfield, MI, United States Full Time

Job Description

Job Title: Strategic Account Manager

Job Status: Salary, Full-Time

FLSA Status: Exempt

Position Summary:

The Account Manager serves as the primary contact to assigned clients and/or TPAs with goal of delivering the complete EHIM experience. The Account Manager is responsible for executing detailed, comprehensive, and accurate group/TPA implementations as well as group/TPA strategy meetings with the intent and goal of retention. In addition, this individual is expected to process reports, interpret data/analytics in a comprehensive manner, and clearly present detailed reporting to clients/TPA with an action plan and recommendations that are aligned with EHIM’s corporate philosophies. The Account Manager must be able to tackle challenging questions which require in-depth review, analysis, evaluation, and detailed preparation.

Primary Duties:

• Responsible for all aspects of the account relationship including retention, client satisfaction, strategic business planning, client performance reviews, evaluations, report delivery and interpretation.
• Initiate and participate in pharmacy benefits strategy development with client (broker/TPA), to position EHIM within the clients’ healthcare strategy with the focus on retention and adding value-added services.
• Coordinate deliverables for current clients in an RFP situation and manage the discovery and solution development process.
• Understand key players, competitors, trends, and customer needs as well as EHIM’s potential and share within the targeted industry and account base.
• Ability to understand current healthcare trends and issues and effectively communicate how they may impact client strategies.
• Interface and facilitate communications with appropriate leaders within EHIM to help problem solve or support new service offerings.
• Understand and consistently utilize EHIM best practices for client implementations and on-going service.
• Establish a link between EHIM’s capabilities and the customer’s business strategy.
• Effectively communicate client intentions and expectations to internal team that supports effective delivery of service.
• Develop a contact matrix and establish strong relationships with key decision makers and project facilitators.
• Approach the account management process with a high degree of professionalism and effectiveness by successful utilization of summaries of understanding, business reviews, and value analysis.
• Serve as the single point of contact for an assigned base of established clients/TPAs.
• Maintain client and TPA relationships while responding to all inquiries, requests and concerns.
• Initiate monthly and quarterly client and agent “check-ins”, status calls, and touch points.
• Initiate a 30, 60, and 90 day “check-in” calls with new business clients.
• Compose, comprehend, and present pharmacy renewals or quarterly client reviews.
• Mentor and set examples in accordance with EHIM’s corporate culture to other representatives assigned to accounts.
• Prepare and present monthly status reports and other reports as required.
• Demonstrate willingness to go above and beyond day to day responsibilities and assist in other areas or activities when necessary to reach a collective goal or satisfy a client request.
• Other duties as assigned by Client Services Manager
• Follow all policies and procedures related to job responsibilities.

Position Requirements:

• Bachelor’s degree preferred
• 3-5 years of experience in PBM industry, group health insurance, or other related healthcare field.
• Possess strong analytical skills, out of the box thinking, with a consultative approach
• Effective public speaking skills.
• Possess excellent written and verbal communication skills.
• Must be proficient with Microsoft Outlook, Excel, PowerPoint and Word.
• Ability to create, use, and manipulate spreadsheets is a must.
• Must be able to multitask, work under pressure, and balance competing priorities.
• Demonstrate ability to use CRM system.
• Must be able to work extended hours and/or travel if necessary.
• Excellent work ethic and energy level.
• Solid time management abilities.
• Must be professional in appearance and manner.

EHIM is an equal opportunity employer, and does not discriminate on the basis of race, color, religion, gender, pregnancy, national origin, age, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, genetic characteristics and any other factor protected by law.