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Position Summary:
Oversee all aspects of delivery and logistics at EILEEN FISHER’s Irvington office. Partner with Facilities team members to ensure that all incoming and outgoing mail, packages, fixtures, and other materials are processed in a timely manner according to agreed-upon procedures. Provide a positive customer service experience to internal and external contacts.
Summary of Duties and Responsibilities:
- Receive, record, sort, deliver, and track mail, packages, samples, fixtures, and other materials throughout the facility within established time frames. Prepare outgoing items for shipping. Maintain confidentiality of mail as needed.
- Maintain a working knowledge of domestic shipping procedures for all major carriers, such as FedEx, UPS, and DHL.
- Partner with manufacturing & logistics teams to comply with international shipping rules.
- Work with Facilities team members across EILEEN FISHER office locations to ensure consistency of process and procedures, including imports and exports.
- Provide logistics support by moving furniture, visual props, advertising materials, tools, and office supplies in and out of the facility. Partner with teams with special logistical needs, such as Visuals, Manufacturing, Advertising, and Facilities.
- Deliver, pick-up and transport parcels, packages, and other deliverables between vendor locations in the local Tri-State, New York, New Jersey and Connecticut area.
- Ensure positive experience with mail and logistics services for employees. Answer any questions regarding mail services procedures.
- Monitor daily mailroom operations, shipping costs, and facilitate cost efficient shipping procedures. Anticipate, track and troubleshoot issues as necessary.
- Act as administrator of mail services software and external shipping programs and provide instruction to users.
- Offer support in generating correct shipping documentation within Fedex and DHL software for growing global needs, shipping commodities such as gifts, visual props, store opening supplies and sample shipments.
- Work with Accounts Payable team to ensure the timely & accurate processing of invoices
- Follow C-TPAT guidelines for mail process.
- Act as administrator of software systems provided by FedEx, UPS, USPS, DHL
- Order and re-stock mail room and postal supplies.
- Direct deliveries, vendors, repair technicians and other traffic.
- Perform other related duties as as required
Education:
- Associate’s degree or equivalent experience required.
Required Skills
Required Experience
- 3 – 5 years of prior facilities, mailroom, logistics, or related experience required
- Able to lift and carry up to 75 lbs.
- Basic computer skills and working knowledge of Microsoft Office Word, Excel and Outlook
- Strong written and verbal communication skills and sensitivity to confidential information.
- Demonstrated customer service skills
- Well organized with the ability to juggle various tasks and be resourceful, approachable, and helpful and a team-player. Daily tasks include a physical component and high energy.
- Valid driver’s license
- Safe driving skills and ability to multitask
- Ability to prioritize, think quickly and multitask with calmness and ease
- Comfortable interfacing with people at every level across the organization, and externally
EILEEN FISHER, Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.
