Emerald Heights Hiring for Marketing and Sales Associate, Full-Time Job at Redmond, WA Full Time

Emerald Heights is a Community of “People Helping People”. If you want to look back at the end of the day and feel the difference you have made, you will want to join our team. You will have the ability to greatly influence the care and service provided to our Seniors and the opportunity to create long-lasting relationships that will impact many lives.

Emerald Heights, is a premier life plan community located in Redmond, Washington. We are dedicated to providing our residents the best senior living experience in the Puget Sound area and offer a full continuum of care from independent living to assisted living, skilled nursing and memory care.

100% Employer paid medical, dental and vision insurance

Employer paid life insurance
Tuition reimbursement

Flexible schedules to support school and life schedules

Competitive wages and excellent benefits

16 paid time off days, 6 paid holidays and 3 personal days

403(B) match up to 5%

Flexible Spending Account

Gym/Pool
Free Parking
Free meal

Beautiful walking paths around the community

The Marketing Associate performs in two primary areas: move-in coordination in residential living, and as a sales representative. In the move-in coordinator role, the associate assures that the incoming process for new residents, and the internal moves for existing residents, is successful. In the sales representative role, the associate’s primary role is to support Emerald Heights and Emerald Communities goals by making sales, thus achieving the goals of the Marketing Department. She/he assists in providing tours, makes sales and completes resident documents as necessary. The Marketing Associate works collaboratively with the Marketing Coordinator for clerical support but is primarily self-sufficient with clerical and administrative needs. From time to time, the Marketing Associate may be expected to provide sales and move-in support to other organizations within Emerald Communities.

• Recommends and implement approved program that provides a smooth transition for incoming residents, coordinating with future residents and families, movers and Emerald Heights’ staff.

• Coordinates resident move-out functions and activities.

• Maintains and updates move-in calendar.

• Verifies receipt of medical and financial approval forms; distributes to appropriate staff for review and approval prior to move-in.

• Coordinates communication regarding residential apartment/cottage renovations for move-in. Helps residents through selection and design process. Works closely with facilities and environmental services staff to ensure apartment is ready on move-in day.

• Assists residents with purchases of optional appliances.

• Develops and maintains resource lists for assisting residents with move-ins and move-outs.

• Prepares entrance fee and first monthly service fee statements, establishes legal date of residency, and receives payment in advance of move-in.

• Prepares and update new resident information packages.

• Issues keys to apartment/mailbox/entry doors to residents at time of entrance fee payment.

• Gives completed resident files to Director of Resident Services.

• Coordinates and facilitates in-house moves.

• Ensures delivery of welcome basket gift to new residents.

• Personally visits with residents on day of move-in or soon thereafter.

• Communicates any concerns from new residents to Director of Resident Services.

• Keeps accurate record of resident move-ins.

• Manages inquiry calls, leads follow-up, appointment generation and prospect tours.

• Interpret resident contract documents to prospects.

• Track telephone, e-mail and appointment activity as a means of monitoring effectiveness of marketing programs.

• Understand and interpret Emerald Heights policies to prospects and residents.

• Comply with Emerald Heights policies.

• Ensure all cancellations are followed up and handled properly.

• Seek out appropriate professional networking opportunities as a means to increase awareness of Emerald Heights.

• Maintain accurate records on prospects leads, activity and sales records.

• Participate in marketing strategy planning meetings as requested.

• Participate in staff meetings and resident functions as appropriate and requested.

• Follow established move-in policies and procedures to ensure successful new resident move-in and in-house moves.

• Prepares contract documents on sales made accurately, completely and in a timely manner.

• Assists with open houses and special events.

• Communicates the Emerald Heights’ life care program to prospective residents.

• Maintains inventory, and prospect databases.

• Inputs initial resident information into database.

• Processes residence applications, cancellations, transfers, etc.

• Assists Director of Marketing and Sales with income qualified residents tor complete WSHFC application forms, verifies forms for accuracy and submits application forms to Director for completion.

Emerald Heights is an Equal Opportunity Employer

We’re prioritizing safety for our employees and residents, their families and our communities by requiring the COVID-19 vaccination for all employees.