The City of Tucson Information Technology Department (ITD) is hiring for an Enterprise Resource Planning (ERP) Manager. The City of Tucson has recently implemented Workday for Human Capital and Financial Management and is looking to fill the role of ERP Manager in the support of the Workday ERP system. The ITD provides centralized support for all departments within the City organization as well as an ownership role in the governance and solution implementation of enterprise-wide technologies, including Workday. The ERP Manager position is ideally suited for a dynamic team-player with technical and communication skills that is willing to make a difference.
The ideal candidate will have a technical foundation and demonstrable experience in a management role with a strong background in information technology, financial and/or human resources, preferably in a government setting. The ERP Manager will have an executive presence, strong leadership and communication skills (particularly the ability to translate complex issues to various audiences of non-experts); and the ability to build effective, collaborative teams. This person should have a commitment to continuous learning through continued industry training. The City is looking for a technology partner who can ensure all of the ERP related needs for the City are understood, anticipated, and supported in a timely and cost-effective manner. The key skills the City is looking for are: active listening; critical thinking; program management; strategic planning; and technical/business background in ERP solutions and related business operations.
General Description
The Enterprise Resource Planning (ERP) Manager is responsible for the day to day functional support of the City’s ERP systems.
Operational system support and vendor hosted batch execution and scripting is managed by City’s 3rd party vendor.
This position also manages an ERP support Functional Application Support Technical Team.
This position will be accountable to manage the vendor relationship, manage user department participation (superusers/department project managers), present reports to the ERP governance board and coordinate the change management processes required for the support of the City’s ERP system.
This position will also serve as the project manager for system upgrades and any other major developments essential for business operations in relation to the system.
Essential Functions
Performs the following functions with regular use of independent judgment:
Ensures that the ERP systems meet the City’s business requirements and goals, works with assigned department personnel to resolve system issues.
Provides regular status updates to the ERP governance board, including making recommendations for upgrades, new modules, reports, etc.
Develops and coordinates the implementation of business practices that support an efficient workflow, troubleshooting and overall efficient use of the ERP system.
Assists with contract negotiations for ERP and service providers.
Administers strategies and programs that support the use, development, maintenance and function of the City’s ERP system.
Analyzes and evaluates the City’s need for new technologies and develops and implements strategies to meet those needs in relation to the ERP system.
Organizes and directs daily operations of the Functional Application Support Technical Team (FAST2) by performing administrative duties, overseeing programs, projects and personnel from user departments.
Additionally, this position manages the technical growth of the FAST2 members and ensures primary and secondary support for all major modules of ERP system.
Oversees the planning, implementation, direction and management of all ERP functions and resources to achieve the strategic objectives of the City in an efficient and effective manner.
Manages service levels with the City’s ERP vendor for continuous support.
Leads the evaluation, installation, configuration and deployment of post-implementation upgrades to existing ERP applications.
Ensures that ongoing ERP updates and system roadmaps align with enterprise infrastructure lifecycle planning and that the technology is funded and in place to support the systems.
Serves as a liaison with technical staff to assist with design specs, program logic and data conversions where needed. Coordinates feasibility studies for new ERP products and advises the ERP governance board based on findings.
Ensures that ERP integration into City systems meets functional requirements, system compliance.
License compliance and interface specifications.
May supervise a staff comprised of technical and non-technical personnel.
Minimum Qualifications
Bachelor’s degree in related field and five (5) years of directly related experience.
*Any combination of relevant education and experience may be substituted on a year-for-year basis.
Preferred Qualifications
Selection Plan
As part of the application process, all applicants are required to upload a resume. Resumes should reflect the years and the months of positions held, as well as the size of staff and budgets you have managed. Please ensure your application contains the required materials prior to submission. Applicants who meet the minimum qualifications will proceed to the resume review process. During this review, applications will be evaluated based on a pass/fail criteria. Those who pass the review will then be invited to participate in oral board interviews.
Virtual Oral Board Interviews will be held the week of January 15, 2023, via Microsoft TEAM’s
Upon completion of all examination processes, the highest scoring applicants will be placed on the Civil Service Employment List.
An applicant’s ranking on the Civil Service list will be based on their final score which will be calculated as:
This recruitment will establish a civil service list that will be utilized to fill vacancies occurring within the next 6 months. Veterans, Native American, or Disability preference points will be added to the final score for those that are placed on the Civil Service Employment List. If you qualify for preference points as outlined in the Employment Profile, you must upload your documentation as part of the application process or email it to [email protected]. The DD 214 must be a copy that indicates characterization of service.
If you are in need of Americans with Disabilities Act-related accommodation during the testing process, please call the Leaves and Accessibility at at least 48 hours prior to the evaluation.
Conclusion
Communication during this process will be sent via email to the email address on file, so please ensure your browser accepts emails from [email protected] and check your email account regularly; this may include your junk box/spam filter. Failure to respond or follow instructions may result in disqualification.
Pre-Employment Medical Testing Requirements
None
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To ensure accurate payroll information for tax purposes, the successful candidate will need to provide their original Social Security Card or original letter from the Social Security Administration with their social security number prior to beginning work with the City of Tucson.
The City of Tucson hires lawful workers only – US citizens or nationals and non-citizens with valid work authorization – without discrimination. Federal immigration laws require all employers to verify both the identity and employment eligibility of all persons hired to work in the United States. In its efforts to meet the law’s requirements, the City of Tucson participates in the E-Verify program established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to aid employers in verifying the eligibility of workers.
Retired City of Tucson employees receiving benefits from the Tucson Supplemental Retirement System who are considering reemployment with the City should be aware that pursuant to Section 22-37(g) of the Tucson City Code, retirement benefits shall be suspended during the period of reemployment with the City of Tucson unless you have been separated at least twelve consecutive months before returning to work AND you return to a non-permanent employment classification. Creditable service does not accrue during any reemployment period.
The City of Tucson offers a wide range of generous benefits for eligible employees. Some of those benefits include:
Your Security and Future
Your Peace of Mind
For a full description of benefits offered to eligible employees, or to inquire further about the City of Tucson’s benefits options, please visit: https://www.tucsonaz.gov/hr/employee-benefit-snapshot
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