Under minimal supervision, monitor network and server infrastructure. Troubleshoot issues as they arise. Escalate, as needed. Document all issues in ticketing system.
Create and manage file transfers via cross-platform scheduling software.
Configure monitoring tools to provide availability and performance metrics.
Create and manage file transfers via cross-platform scheduling software. Thoroughly document all incidents and requests in ticketing system.
Monitor infrastructure (servers, network, applications, etc.) for faults or performance problems. Perform triage and escalate issues to support teams. Provide information to supports teams as needed to resolve issues.
Intelligently troubleshoot server, network, and file transfer issues.
Qualifications:
4-6 years’ experience in a technology-related field, preferably with at least 2 years providing direct customer support. Great customer service skills. Ability to work both independently and in a team environment. Ability to analyze and intelligently troubleshoot issues. Ability to learn quickly and adapt to new technologies and processes. Windows Server experience. Unix/Linux Server experience (preferred). Understanding of network fundamentals. Cisco experience (preferred). Network and server monitoring experience (preferred).
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