Envision Technology Group Hiring for Low Voltage Service Technician Job at Overland Park, KS Full Time

Position: Service Technician -Data/Life Safety/Security

Category: Full-Time/Non-Exempt

Experience Level: 5 years +

Travel Required: Less than 10% overnight

Company Overview– Envision Technology Group specializes in Network Cabling design and Installation, including Telecommunication Distribution Systems, Audio-Visual, Intercom, Paging, and Sound Masking Systems, as well as CATV/MATV Systems, CCTV and Access Control Systems, Fire Alarm, Bi-Directional Amplifier Systems (BDA), Nurse Call, Mass Notification, Area of Refuge/Rescue, Intercom and Distributed Antenna Systems (DAS).

Position Overview- The successful candidate should have a broad knowledge of general electronics for the above-mentioned systems. The position will be primarily responsible for troubleshooting the systems and repair. Successful applicants would also provide preventative maintenance and small additions/installs for existing customers. Strong field troubleshooting skills and the ability to work closely with customers unsupervised while maintaining a tight schedule is mandatory. Excellent computer skills and a meticulous attention to detail is required.

Key Responsibilities

• Communicate with customers, account executives, and management to ensure proper repairs and information is relayed between the technician, office, and customer.
• Work Independently & Self-starter and the ability to problem solve
• Use testing devices to identify and report electrical problems
• Use hand and power tools
• Inspects, tests, and performs routine maintenance on commercial alarm systems.
• Assist in the installation of burglar systems, CCTV, access control, and fire systems as required.
• Complete work orders and document record of materials & labor needed for projects.
• Install a wide range of Electronic Security systems including Access Control, CCTV, and Intrusion.
• Testing and commissioning, troubleshooting complex issues and communication with customers to resolve issues.
• Experience or formal training on advanced access control and video systems is required.
• Gathering equipment, parts, and supplies for maintenance or installation activities.
• Maintaining proper parts inventory levels in company provided vehicle for service calls.
• Properly transferring parts between inventories and warehouses.
• Diagnose & repair equipment malfunctions.
• Provide phone tech support when available.
• Make calls to customers prior to service calls to try and alleviate issues over the phone.
• Report accurate records of hours and materials used.
• Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.
• Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.
• Plan ahead to minimize time onsite and prevent multiple trips.
• Keep up to date with all licensing, permits, and educational needs as they apply to your responsibilities (i.e., class A, B, C, D drivers licenses, low voltage permits, etc.).
• Train customers to utilize any newly installed equipment when needed.
• Keep Service Coordinator informed of any changes in plans or issues that arise during installations.
• Work closely with Service Coordinator to coordinate service calls.
• Perform additional functions incidental to service technician activities.
• Other duties as assigned.

Experience Requirements

Skills and Knowledge

• Proficient in utilizing project management tools and basic understanding of project accounting
• Superior communicating skills, both written and verbal
• Outstanding interpersonal team leadership skills
• Must possess critical thinking and complex problem-solving skills
• Ability to evaluate situations, considering relative costs and benefits of potential actions
• Result oriented, capable of meeting deadlines
• Detail-Oriented & Professional
• Valid Driver’s license
• Ability to use tablet/smart phone for completion of work assignments.

Compensation and Benefits

We recognize that our employees are our most valuable resource, and your benefits plan is extremely important to Envision Technology. Therefore, it is our pleasure to offer our benefits-eligible employees a variety of solutions to help address your benefit needs, as well as the needs of your families. Envision Technology provides every employee a $10,000 basic life insurance policy at no cost to the employee.

• Medical/Dental/Vision Insurance
• Paid Time Off
• Supplemental Insurance
• 401k

All applicants must have a clean driving record, excellent attendance record and be able to pass a pre-employment drug test/background check.

Job Type: Full-time

Pay: $28.00 – $38.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Education:

• High school or equivalent (Preferred)

License/Certification:

• Driver’s License (Preferred)

Work Location: One location