Ephesoft Hiring For Technical Infor Account Manager (remote at Addison, TX, United States Full Time

Job Description

Technical Infor Account Manager (US Remote)*
Builders and Fixers, Wanted!**
About Ephesoft: *
Ephesoft’s Intelligent Document Processing (IDP) platform and data enrichment solutions automate document-centric processes to maximize operational efficiency and human productivity for enterprises and the public sector. Using AI, patented machine learning and proprietary classification models, Ephesoft’s customizable and scalable platform turns any document type into structured, actionable data to accelerate business processes and data-driven decisions. The platform’s APIs and iPaaS connectors allow for fast integrations into other business systems for seamless end-to-end automation. Working with a vast partner ecosystem, Ephesoft has been deployed in the cloud and on-premises to customers around the globe saving costs, improving data accuracy and fueling their digital transformation journey towards hyperautomation. Ephesoft is headquartered in Irvine, Calif., with regional offices throughout the US, EMEA and Asia Pacific. For more information, visit ephesoft.com.Our Customer Success team is looking for a motivated and detail oriented Technical Infor Account Manager (TAM) that will own the Ephesoft/Infor relationship and the overall integration with Infor. You will have responsibility for working with Infor, focused on ensuring that their clients are maximizing the value in their Ephesoft investment while integrating Ephesoft with the Infor platform. You will have experience collaborating with clients and translating complex technical issues into tangible solutions. You will create and build relationships with Infor and their customers, developing a deep technical understanding of their Ephesoft implementation(s), sharing technical best practices and act as point of contact for any major incidents, and managing the customer’s expectations and communications through resolution of such incidents.If you are right for this role, you will:

• Learn and know the Ephesoft product, our more common technical best practices and use cases in order to guide our customers
• Understand the customer journey and be able to guide them on future adoption
• Act as the technical liaison for questions, issues, or escalations. Work with Ephesoft Support, Product Management, or other teams as needed
• Own a set of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on Ephesoft releases, provide technical insights with respect to the availability and applicability of new features
• Work with Infor to build Success Plans, establishing critical goals, or other key performance indicators and aid the customer in achieving their goals
• Manage account escalations and work internally to find technical solutions to complex scenarios and integration issues
• Analyze technical concepts and translate them into business terms while mapping business requirements into technical features.
• Support Professional Services, Support, and Education departments in identifying and recommending training opportunities to reduce future issues
• Establish a trusted/strategic advisor relationship with Infor and critical customers to drive continued value of our solution and services
• Establish regular touchpoints with assigned customers per the established SLAs, to measure and monitor customers’ achievement of critical and key performance indicators

Qualifications:

• Software Engineering Bachelor’s degree or equivalent.
• 5+ years of technical consulting experience as a technical account manager in a professional services organization, managing multiple implementations of enterprise level software deployments
• Experience defining and delivering custom enterprise applications in a technical and/or functional leadership role
• Experience with extraction and classification with ICR / OCR technologies
• To be able to analyze and troubleshoot issues, possess general and/or specific knowledge in:
• Database Services and Applications (MySQL, MariaDB, MSSQL and Oracle).
• Big Data Technologies, Various Operating Systems and SaaS Platforms.
• Various Operating Systems (Windows and Linux).
• Cloud and SaaS Platforms (i.e. AWS, Azure, Oracle Cloud).
• Configuring and setting up SSL, SSH and SSO for the applications running our products and services.
• Developing in Java or an equivalent programming language

• Ability to clearly & effectively communicate across an organization and up to senior leadership level.
• Ability to work collaboratively as part of a team, as well as independently with minimum supervision.
• Familiarity with Ephesoft products is a plus.
• Familiarity with the Infor platform is a plus.
• Willingness to travel up to 25% (post Covid).

Additional information:
Ephesoft is proud to be an Equal Opportunity Employer. Qualified applicants will be considered for remote working.
Candidates outside of the United States will not be considered. An Equal Opportunity Employer/M/F/Vet/Disability.*
#LI-DB1*Job Type: Full-time