Epic Mountain Express Hiring For Shuttle Operations Manager at Denver, CO, United States Full Time

Job Description

Come work and play in the mountains! Whether it’s your first time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.
With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you’ll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development program, and wellness benefits to fuel your success.
Join us to create your Experience of a Lifetime!
Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, mountain shuttles AND during the summer on bike haul, golf and other activities
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Seasonal Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (after eligible employees work 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Specifications:

• Housing: Not Available
• Outlet: Epic Mountain Express / Denver International Airport (DIA)
• Shift & Schedule Availability: Year Round / Full Time
• The budgeted range starts at $67,000 – $81,150 + annual bonus. Actual pay will be adjusted based on experience.

Job Summary:
This position is responsible for the overall day-to-day operations at Denver International Airport and the liaison between Epic Mountain Express/Vail Resorts and the various DEN administration departments. The Airport Operations Manager is responsible for the success of the department as a line of business including revenue generation, protection and cost control. Critical focus is required on creating and managing dynamic operational systems intended to service our guests, including physical and digital interactions at multiple touchpoints within the airport. Further focus is required on the development and training of all airport staff. This position will directly lead and influence their teams to provide exemplary guest service, and drive financial results through an employee engagement-focused management style.
Job Responsibilities:

• Develop and manage operational plans for all scheduled departures, luggage transfers, private charters, and flight diversions.
• Responsible for the management and performance of all Epic Mountain Express employees at DIA. Identify the necessary headcount to meet departmental goals and partner in the recruiting and hiring of these employees. Develop and implement training programs for all positions in the department with focus on employee development and succession.
• Develop and implement training programs for all positions in the department with focus on employee development and succession.
• Responsible for creating and managing the DEN labor budget. Responsible for achieving annual and strategic departmental goals, through effective labor and expense management in support of budget and forecast.
• Provide a high level of attention on guest satisfaction results. Create and manage service recovery programs within the department focusing on these results and ensure that all managers and supervisors are developed and trained in proper service recovery.
• Plan, attend and actively participate in team and management meetings, including the DEN Airport Ground Transportation meetings, fostering professional relationships.
• Work with other Lead Operations Managers to create and set consistent policies and procedures.
• Ensure that all company policies and procedures are adhered to at all times.

The budgeted range starts at $67,000 – $81,150 + annual bonus. Actual pay will be adjusted based on experience.
Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
Requisition ID 460728