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*1st shift Sun-Thurs 7am-3:30pm EST*
Must be local to one of the following: Morrisville – NC, Limerick – PA, VA Beach – VA, or Plymouth- MN
Job Description:
As a NOC Engineer I, you will provide ePlus’ Managed Services Center (MSC) and clientele with Network, Security, and Systems support to maximize stability, availability, security, and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus MSC services and provide performance improvement feedback.
Job Responsibilities:
- Perform network/systems support in a Managed Services Center.
- Troubleshoot, isolate and diagnose common network/systems problems, either alone or as part of a team
- Work in a team environment 24x7x365
- Provide systems support functions for client-end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution. Follow-through until problems are resolved.
- Maintain current, high-level technical skills in your network field of expertise. Keep abreast of developments in computing technology and solutions to common problems.
- Effectively communicate with both customers and other internal staff
- Thoroughly document steps taken to troubleshoot and resolve incidents
- Document, update, and manage tickets
- Work in a team environment with the ability to function with independent discretion
- Work in an on-call rotation
- Manage projects, as assigned
Your Corporate Responsibilities:
Internal Control responsibilities vary by role and are subject to change. Please discuss your individual internal control responsibilities with your immediate supervisor on a regular basis.
- Handle confidential matters and information professionally
- Conduct business in a professional, competent, and ethical manner
- Adhere to corporate policies and procedures
Job Knowledge/Skills:
- Experience/training on one or more of the following:
- Cisco, Meraki, Fortinet, Palo Alto, VMware, NetApp
- Understanding of two or more of the following routing protocols:
- IP, IPX, EIRGP, OSPF, RIP
- Ability to perform basic protocol analysis using a LAN analyzer
- Understanding of WAN, LAN, interfaces, protocols, and topology
- Excellent oral and written communications skills
- Strong troubleshooting and performance-tuning skills
- Understanding of switching concepts-VLAN, ATM
- Experience/training on one or more of the following:
- Router IOS-Cisco
- Hardware NIC, hard drive, and controllers
- WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
- Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
- DHCP/DNS
Education and Experience:
- College degree preferred, high school diploma required
- 1-2 years of networking experience
- CCNA upon hire or within 6 months of employment
Physical Requirements of Position:
Ability of finger dexterity to be used primarily to make small movements such as typing, picking up small objects or pinching fingers together. Movements frequently and regularly required using the wrists, hands and / or fingers. Speech ability must be at a level where one must convey detailed or important instructions or ideas accurately, loudly or quickly. Hearing ability must be at a level to hear average or normal conversations and receive ordinary information. Visual ability must be average with ordinary visual acuity necessary to prepare or inspect documents or products, or operate machinery. Physical strength for sedentary work with sitting most of the time. May have to exert or lift up to 10 – 20 pounds of force occasionally.
ePlus is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ePlus promotes affirmative action for minorities, women, disabled persons, and veterans.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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