eTeam Hiring for HR Generalist at Remote Full Time

Description
We directly impact the employee experience everyday through providing expert care and support to all Client employees around the world. We want employees to feel valued, connected, developed and cared for.
Our team is the first point of contact in the resolution, partnership, or routing of needs related to the employee support experience.
We provide personalized support and a centralized administration for employment related programs (e.g., Benefits, Time Away, HR Systems, Payroll, Employee Relations, Crisis Management and Records).
The Sr. Specialist team is a highly collaborative and cross-functional group who drive team readiness, process improvement, consult with partner with program owners, and provide guidance to the front line support team in order to resolve a variety of unique employee needs.
We track program performance and provide relevant insights to program stakeholders to drive improvements to elevate the employee experience.

• Ensure team readiness for the implementation of global program offerings for planned and unplanned key events throughout the year, including training delivery and design.
• Participate in and/or lead process improvement initiatives and projects while approaching opportunities with creativity and fresh ideas.
• Provide coaching and feedback to front line Specialists related to highly complex employee support situations in order to drive issue resolution in the most supportive way. • Research and resolve highly complex and sensitive employee support cases as needed by using critical thinking skills to see around corners and identify global nuances.
• Ensure knowledge management resources are current and effective for the front line Support team, which includes existing published resources and employee self-service tools.
• Responsible for overseeing performance metrics and support outcomes related to a specific program.

This is monitored by leveraging data and analyt Client Confidential October FY23 ics for a wide range of HR services such as Benefits, Time Away, and Special Programs.

• Lead and prepare business reviews to share data and insights on the employee experience to global program owners; drives commitments, creates action plans, and achieves commitments.

Key Qualifications

• Fluent in English.
• You have a global mindset and actively seek to understand local nuances at a region and country level.
• You ideally have prior experience with Workday and ServiceNow, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Client,etc)and case management tools.
• You have exceptional communication skills, both in composing thoughtful and caring written communication to team members, and sharing complex information in a supportive but clear way via the phone.
• You have the ability and commitment to establish and foster trust with global partners.
• You navigate ambiguity tactfully and collaborate cross functionally to drive results.
• Thinks clearly and strategically to anticipate the needs of the business, prepare readiness activities, and elevate the employee experience
• Ability to use data and insights to drive and inform process/program improvement opportunities
• Ability to leverage leadership and influencing skills cross functionally to drive action plans
• Ability to communicate effectively and present to executive audiences

Education and Experience

• BA/BS or equivalent, experience plus a minimum of 5 years of experience in a HR in a role similar to HR Generalist, HR Business Partner, Benefits Analyst, or HR Program Manager.
• Previous experience with HRIS or equivalent, preferred experience with enterprise HR systems (i.e. Workday, Service Now, Silkroad, etc.)
• Previous experience with knowledge management systems is preferred

Job Type: Contract

Salary: $40.00 – $50.00 per hour

Schedule:

• 8 hour shift

Application Question(s):

• Are you local to Austin, TX?

Experience:

• Benefits analyst: 5 years (Preferred)
• HRBP or Benefits program: 5 years (Preferred)
• HRIS: 5 years (Preferred)
• Benefits/compensation/ time away: 5 years (Preferred)

Work Location: Remote