Everest Campus Chicago Llc Hiring for Director of Sales Job at Chicago, IL Full Time

Department: UCC

Reports to:

This position will be responsible for overseeing all facets of sales management, marketing, and new business development for summer housing business. Specific aspects include: team management and delegation, sales generation and new business development, planning and strategy, as well as market research and reporting.

What Youll Do:

Sales Management and Strategy:

• Develop and implement overall sales strategy and team goals
• Complete annual pricing review, revenue analysis, and occupancy management for summer housing
• Coordinate with Director of Housing to maximize revenue through rate and occupancy management
• Research, develop, and solicit new business opportunities and strategies that align with overall University Center and team goals
• Implement and maintain the overall sales process for summer housing; including management of: lead responses, prospecting, and regular reporting
• Maintain and report sales data, including: occupancy, inquiries, repeat business, lost sales, and any other reports deemed necessary
• Oversee and manage annual market surveys and benchmarking
• Identify strategic networking and outreach opportunities for the sales team; including local member events, sponsorship programs, trade shows, client appreciation functions, etc.
• Develop and manage the distribution of weekly marketing efforts, including but not limited to: social media posts and promotions, email campaigns, outreach and engagement, and on-site client event planning
• Assist in the management of sales team expenses, ensuring expenditures support overall objectives while not exceeding budget allowances
• Review all lease and contract paperwork annually and as needed. Coordinate with legal contacts to assess proposed changes.

Staff Management:

• Recruit, train, and supervise quality staff for the sales department
• Manage the day-to-day activities of the sales team ensuring positive progress toward team goals
• Conduct annual performance reviews and promote opportunity for the teams overall professional development
• Assist with recruitment, training, and supervision of Guest Service Interns

Sales and Outreach:

• Develop and solicit business from industries with housing needs to secure the necessary advance bookings for a successful and profitable housing operation
• Accurately prepare, review, approve, and have a thorough knowledge of all lease and contract-related
• Utilize established sales and marketing strategies to increase property traffic and prospects (i.e. cold calling, site visits, tours, referral solicitation, partner sponsorships, market research, etc.)
• Exercise judgement and work independently on decisions impacting contract negotiations and sales
• Maintain accurate prospect traffic and data for both group and individual leasing; assist with other computer data entry as necessary
• Review and oversee preliminary invoices to ensure proper client billing
• Know the facility and product offerings, including but not limited to: unit types, floor plans, meal plans, amenities, additional services, and pricing
• Maintain an excellent customer service relationship by adhering to Peak Mindsets
• Solicit feedback from prospects/clients, analyze feedback and recommend appropriate adjustments if required
• Manage the collection of deposits and/or fees associated with leases and contracts
• Manage sales communications, such as: copywriting and editing, contract templates, standard letters, marketing materials, and other client communications
• Develop and maintain the sales process within property system software (StarRez)

Housing Operations:

• Coordinate with Director of Housing, Housing Manager, and Guest Service Interns to ensure satisfactory operational execution of all summer housing leases
• Greet clients and monitor delivery of their expectations in collaboration with the Housing Manager
• Assist as required to ensure a smooth arrival and departure for all summer housing groups
• Problem-solve housing assignment conflicts brought forth by summer housing guests
• Provide efficient and prompt communication with all operations staff for any changes to client needs
• Explain and enforce University Center policies and procedures to clients and guests Candidate must be available on evenings and weekends during peak move-in and move-out periods
• Support all facets summer housing operation as needed
• Additional responsibilities as required

What Youll Need:

• High school diploma or equivalent required
• Bachelors degree required; Masters degree preferred.
• Excellent customer service skills, while maintaining the highest standards of professionalism
• Excellent verbal and written communication skills
• Computer literacy required, ability to navigate Microsoft Office and learn new software systems successfully
• Proven ability to work productively with a diverse range of students and staff, as well as in high-stress or crisis management situations.
• Experience with Housing and/or Residence Life software, StarRez strongly preferred, and ability learn new systems successfully.
• Previous experience in closing sales, negotiating contracts, and generating leads
• Previous experience in integrated marketing including event planning, copywriting, creative design/advertising, social media promotion strategy and outreach marketing.
• Previous hospitality experience in the Chicagoland area is a plus
• Ability to work a flexible schedule including some weekends and evenings as needed