Execusource inc Hiring for Telecom Administrator Job at Roswell, GA Full Time

Position Overview

We have a need for a Telecom Administrator in our Roswell, GA location. Among other things, the Telecom Administrator is responsible for Customer Service, Telecom Lifecycle Management, Financial Analysis, Project Management, and Technical Support.

Responsibilities:

• Provide excellent customer service to our internal customers
• Manage telecom lifecycle for all locations including Broadband, DIA and POTS circuits
• Manage enterprise fleet of cellular devices including procurement and provisioning
• Review monthly invoices for accuracy and potential savings
• Track, review and negotiate expenses to lower costs
• Provide technical support for all telecom issues
• Manage vendors to increase service levels and lower cost
• Administer Fuze VOIP system for our branch phone system
• Administer Cisco UCCX for our corporate phone system
• Administer Cisco Webex and other potential UC solutions
• Project management for phone deployments, unified communication applications, etc.
• Professional documentation of all issues in ticketing tool
• Work with team members to efficiently solve problems
• Responsible for escalations from our Service Desk
• End-user technical support as needed
• Ability to be on-call as requested
• Ability to travel 10%

Skills We Are Seeking

• Bachelor’s degree or equivalent work experience
• Excellent customer service skills and a positive attitude
• 5 years telecom administration experience
• Strong organizational skills
• Strong project management skills
• Strong technical and analytical aptitude
• Ability to multitask and remain detail oriented
• Ability to thrive in a fast-paced environment
• Can work independently and is self-motivated
• Demonstrated excellent verbal and written communication skills

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