Expeditors Hiring for Customs Brokerage Manager Job at Torrance, CA Full Time

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals
• 250+ locations worldwide
• Fortune 500
• Globally unified systems

People:

• Train, motivate, challenge and mentor other employees
• Conduct regular reviews against company and job expectations
• Create personal development plan with each employee. Set up, plan training and follow-up
• Identify, develop and mentor your No. 2(s)
• Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
• Review department goals and business plan periodically with staff to ensure buy-in and accountability

Operations:

• Manage a team of over 140 people
• Ensure Operational Excellence Standards Are Met (in support of DE standards)
• Ensure customs entries are filed timely based on our internal KPI and client expectation
• Ensure all classification instructions for all shipments for all customer
• Monitor duty deferment usage and levels
• Ensure all documentation present for archiving purposes
• Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)

Customer:

• Participate in client QBR’s both in-person (domestic travel required) and sometimes virtually
• Actively develop business for department through active involvement in sales and retention process
• Manage implementation and ensure compliance to “Standard Operating Procedures” for the client
• Build and maintaining strong relationships with service providers and customers
• Ensure all new business is transitioned correctly
• Support sales and account management in completing RFQ’s/RFP’s

Finance:

• Ensure clean AR and no bad debt
• Regular review of margin and rates
• Department P&L – review, identify, plan

Compliance:

• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Lead/set tone for the department

Systems:

• Promote productivity tools (e.g. Vector, process management fundamentals, etc)
• Be open to implementing new system changes and enhancements with your team
• Audit of files in accordance to OPS manual
• Send client report requests through the available database (expo request, expo reporting)

• US CHB license (REQUIRED)
• IATA certified (preferred)
• Minimum of 10 years CHB experience
• Deep understanding of process fundamentals
• Experience managing a team of at least 30 people
• Expeditors company policies and procedures knowledge
• Expert understanding of Expeditors’ products, services and systems
• Strong market and competition knowledge
• Expert knowledge of customs brokerage and/or import processes and systems essential
• Strong knowledge of customs legislation, especially with regards to classification, valuation and origin
• Understanding of ocean and air documentation process
• General knowledge of air and ocean transport
• Sound understanding and knowledge of incoterms
• Hazardous Materials certification (preferred)
• Well-rounded knowledge of the customs tariff and customs system
• Understanding of Other Government Agencies
• Working knowledge and experience of the customs regulations

Additional Information

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical, Prescription Drug, Dental and Vision
• Life and Long Term Disability Insurance
• 401(k) Retirement Savings Plan (US only)
• Employee Stock Purchase Plan
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.