Eye Specialist and Surgeons of Northern Virginia Hiring for Medical Front Office Manager Job at Fairfax, VA Full Time

The Front Office Manager duties include supervising the day-to-day operations of front desks and reception areas. This role will be responsible for training and managing front desk staff, supervising administrative and clerical duties, and addressing patient concerns and queries. A successful Front Office Manager should have a good set of organization and time management skills, good leadership skills and the ability to ensure positive patient experience being that our front desk is the first to interact with patients, family members, and vendors.

Primary Responsibilities:

Manager may be asked to perform job-related tasks other than those specifically stated in this description. The duties and responsibilities of the position are to be carried out in a manner that is consistent with the Mission, Core Values and Operating Principles of ESSNV.

• Defining and implementing front desk objectives and procedures.
• Supervise hourly employees in the performance of tasks associated with their roles.
• Ensure appropriate and professional communications with patients, visitors, physicians and third-party vendors.
• Serve as a resource to staff by answering questions, assisting with problems, and providing training as needed.
• Anticipate and handle any patient requests within reasonable time
• Implement quality and performance improvement measures for the Front Office staff.
• Schedule the front office staff and supervise work flow during shifts.
• Use a wide variety of communication formats to keep staff regularly informed and trained with one-to-one, routine check-ins and team meetings.
• Maintaining front desk office supplies, equipment, and retail inventory
• Serving as a Super User for enhanced EMR platform
• Other duties as assigned.

Reporting Relationships:

The Front Office Manager reports directly to the Practice Administrator

The role currently supervises the front office administrative/clerical staff.

Requirements, Education , and Experience:

• High School Diploma or equivalent.
• Bachelor’s degree in business administration or a relative field preferred but not required.
• Minimum of 5 years of Office experience in healthcare or in a related area required, with supervisory experience required.
• Proficient knowledge in medical terminology.
• ** Effective writing and math skills are essential**
• Proficiency with Microsoft Office suite of products.
• Experience collaborating across multiple departments.

Competencies / Required Skills and Abilities:

• Strong Interpersonal Skills – Ability to develop relationships and collaborate and influence in a decentralized organization.
• Demonstrated ability to organize, prioritize, and manage multiple tasks in a dynamic environment with a proven track record of results.
• Strong oral and written communication skills with excellent self-discipline and patience.
• Able to work independently.
• Excellent time management, organization, and administrative support skills.
• Must be able to read, write, speak, understand, and communicate in the English language.

Physical Demands:

• Must be able to sit for long periods of time and lift up to 25 pounds.
• Must be able to use appropriate body mechanics techniques when performing desk duties.
• Requires frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting.
• Adequate hearing to perform duties in person and over telephone.
• Must be able to communicate clearly to patients in person and over the telephone.
• Visual acuity adequate to perform job duties, including reading materials from printed sources and computer screens.

Job Type: Full-time

Pay: $22.00 – $28.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Medical specialties:

• Medical-Surgical

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus pay
• Signing bonus

Ability to commute/relocate:

• Fairfax, VA 22033: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Management: 3 years (Required)

Work Location: One location