Eyecare Medical Group Hiring for Care Coordinator Specialist Job at Portland, ME Full Time

POSITION SUMMARY

The Care Coordinator works directly with our Triage Team to review and process incoming referrals, ensuring timely and appropriate care for patients to be seen and treated by our ophthalmic surgeons and providers at Eyecare Medical Group.

PRIMARY RESPONSIBILITIES

• Works with the Triage team to facilitate patient access to EMG’s services.
• Ensures complete registration information is received and entered into the billing system prior to the appointment including optometrist, PCP, specialist(s), insurance information and insurance referral information when required.
• Documents the “notes” section of the patient account regarding any pertinent information.
• Documents all patient interactions within the patient’s medical record.
• Schedules new patient appointments to the mutual satisfaction of the patient and provider, under the guidance of the Triage Team. This may include arranging for interpreter assistance when appropriate.
• Provides patient education regarding what to expect as part of their care at EMG, including preparation and mailing of new patient paperwork.
• Communicates to patients in a manner that instills understanding and confidence about their upcoming appointment.
• Communicates with referring Optometrists with their patient’s appointment information.
• Provides a high level of customer service by demonstrating compassion and caring in dealing with others.
• Scans paper medical records into the patient’s electronic medical record.
• Monitors and manage medical information shared electronically (EMR, virtual faxes) in a timely manner.
• Participate in duties interdepartmentally as deemed necessary, by a member of management and/or doctor(s).
• Demonstrates flexibility to meet changing demands on daily basis while also accomplishing tasks.
• Demonstrates the ability to re-prioritize workloads and assignments for the team on short notice.
• Attends meetings, as assigned, and participates in educational activities to keep skills up to date.
• Maintains open communication with clinical and non-clinical staff to minimize interruptions to the providers’ schedules.
• Performs other duties necessary to maintain the overall efficiency and continuity of EMG operations.
• Monitors operating standards and report issues to clinical management in a timely manner.

Work environment

1. Daily operation of various office equipment: fax machine, telephone & voice mail operating system, stationary/laptop computer, e-mail system, copier.

2. Required to sit or stand for extended periods of time.

3. Ability to maintain confidentiality in the performance of duties.

4. Ability to complete work in a timely, accurate and thorough manner.

5. Ability to work collaboratively with members of the EMG practice.

6. Ability to participate in early and after-hours meetings.

7. Ability to travel between offices is required

Qualifications

• High school graduate or high school equivalency credential.
• Minimum 1 year experience performing medical office scheduling or related experience in a health care setting.
• Strong computer and technical skills including but not limited to: electronic medical records systems, Microsoft Office and email.
• Builds rapport face-to-face and over the phone in order to deliver excellent customer service skills.
• Applies effective communication and interpersonal skills necessary for engaging professional courtesy with patients, physicians, supervisors, and other staff.
• Maintains patient confidentiality per state and federal and practice regulations.
• Performs responsibilities and make well-reasoned decisions, both independently and as part of a team.
• Ability to work well under pressure and remain calm in highly stressful daily situations.
• Projects and maintain a professional image.
• Self-motivated and completes work in a timely, accurate, and thorough manner.

Job Type: Full-time

Pay: $20.16 – $26.97 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Portland, ME 04102: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you fully Covid vaccinated? All employees must be vaccinated or have qualifying exemption.

Experience:

• medical referral: 1 year (Required)

Work Location: One location