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Community Operations’ focus is on supporting our users through both direct support interactions as well as scalable solutions, and on improving the health of our products by helping people understand how to use them. Those who join our teams are very passionate about solving people’s issues, and are strong advocates for the Facebook community. We need influencers who can align cross-functional partners to ensure the best possible experience for our platforms. If you like helping people, Community Operations is for you. We are seeking a resilient self-starter who is eager to learn, is passionate about protecting users, and is excited to build systems to support millions of people. We value people who can strategically drive the team using macro-level insights, while still caring for micro-level cases affecting people around the globe. We’re targeting an intellectually curious and creative individual who is comfortable operating in ambiguity — a strategic thinker with strong analytical and creative problem-solving skills. We are looking for an experienced, intellectually curious and autonomous Project Manager to lead large and impactful global projects across key safety areas for Facebook and Instagram.
- Develop an understanding of safety issues and the architecture and integration points of Facebook’s community safety support processes, products, and policies
- Develop and lead end-to-end project plans with a focus on policy operations and ensure on-time delivery of critical initiatives to combat hate, terrorist, and criminal organizations
- Develop and lead global projects by establishing goals, milestones, and partnering with team members and leaders across the organization on strategies for executing, measuring progress, and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams and influencing high level strategy
- Track and analyze key operational metrics to understand the investigations and abuse ecosystem and help determine where to focus optimization efforts
- Partner with Engineering, Policy, Security, and Analytics to identify, influence, and execute our abuse fighting strategies
- Build relationships with global and cross-functional partners across policy to drive improvements to safety and Dangerous Organizations
- Provide real-time support, expertise and guidance during escalations as part of a broader cross functional effort
- Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material
- Currently has, or is in the process of obtaining, an MS or MBA degree
- 4+ years of experience in an operations, project management, consulting, analytics, technology or equivalent environment
- 3+ years of experience initiating and autonomously driving highly complex and cross-functional projects to completion
- Experience communicating to and influencing a variety of audiences
- Strategic thinker with analytical and creative problem-solving skills
- Must obtain work authorization in country of employment at the time of hire, and maintain ongoing work authorization during employment
- Experience working in the technology sector or other relevant fast-paced environments
- Experience in working within the Trust & Safety, Security or Dangerous Organizations industry
- Experience with process design, implementation, and improvement
- Knowledge of data tools such as SQL, SAS and or data visualization (e.g. Tableau) tools
- Fluent in a middle eastern language
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].