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Facebook strives to respect the rights of its users and ensure that their data is used in a legal and authorized manner. Understanding that there is limitless potential for the use of personal data, Facebook is committed to the development of a robust Global Privacy Team that is ready to take on the challenge of safeguarding and preserving the privacy choices of every individual user. Doing that at unprecedented scale is an awesome challenge. With a global community of 2 billion+ people, we must think differently about how we deliver privacy at scale and speed. As a result, we are working on exciting problems, many of which have never before been seen. We are seeking an experienced business and program management leader for the Manager of Privacy Program Operations position. This person will be a critical part of Facebook’s Central Privacy Program and lead the efforts related to the external facing aspects of the annual FTC Audit. Our Privacy program management team is chartered to ensure our program meets internal standards, regulatory requirements, and applies industry best practices to our Privacy audit landscape. We are looking for someone who is passionate about people, technology, compliance, and program management with a resilient and agile mindset to drive results.
The Manager of Privacy Program Operations will lead a team of operational privacy professionals that work across the company to deliver both compliance and operational excellence within the global Privacy Program, which includes the direct management of the Assessor Support Office. This manager will play an important role in the day-to-day relationship with the Independent Assessor, including the continuous improvement of the overall FTC Audit framework, and lead the overall execution across all aspects of the audit operations. The Manager of Privacy Program Operations will scale operations, develop program management talent, and develop robust processes and standards to enable our companywide compliance success. The ideal person will exhibit persistence, patience, attention to detail, be self-motivated, and have a positive attitude. This lead will be comfortable wearing multiple hats and provide coherent direction to both internal and external teams. This role sits squarely within a fast-paced, dynamic environment that continually presents opportunities to produce solutions for a wide variety of interesting and often complex challenges. This person does not need to have the “correct” answer to everything but, rather, should be able to quickly drive the conversation toward a productive programmatic solution by including the right people, process, and technology. It will be important to be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. This position is full-time.
- Ability to lead from the front and manage employees, showing care for team members, investing in their development, as well as holding them accountable for measurable impact
- Exercise sound and practical business judgment and the ability to think strategically and implement practical and “actionable” solutions
- Effectively communicate and interface with internal stakeholders and third parties (e.g., the Independent Assessor), as well as colleagues and business partners
- Operate the Assessor Support Office (ASO) which acts as the single point of contact and clearing house for all FTC Audit Activities
- Understand the requirements of upstream and downstream stakeholders and collaborate with them to produce end-to-end solutions
- Measure and improve efficiency and effectiveness of processes that are working well and build the next level of improvements, set standards for deployments at scale, reliability, security, and scalability
- Demonstrate the ability to maintain open, candid, and trusting work relationships
- Make appropriate tradeoffs to optimize time-to-release, clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross-functional stakeholders
- Demonstrate an ability to structure a team and optimize it for execution, including attracting top tier talent and filing out gaps in the existing team quickly to accommodate growth
- Build strong relationships, gain consensus, remove tension/roadblocks, and focus on the solution
- Be motivated by the opportunity to solve privacy problems within an operations environment
- Bachelor’s degree in Business, Computer Science, Risk Management, or equivalent experience
- Experience developing robust operations within ambiguity and shifting priorities while maintaining organization and control
- 8+ years program management leadership experience, with communication and interpersonal skills with experience influencing stakeholders and engineers, including “roll-up the sleeves” type of collaboration within a diverse, global, cross-functional team
- Experience in building new teams/functions, managing the uncertainty of high-growth teams
- Experience establishing work relationships across multi-disciplinary teams and multiple partners with experience capturing concepts, status, and impact
- Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
- Track record of thinking strategically and executing tactically
- Analytical and creative problem-solving experience with large-scale programs, capable of interpreting bottlenecks in complex systems with attention to detail
- Experience in vendor management and negotiations
- Work experience in risk management, data privacy, security, and data governance in an information technology environment, as well as monitoring, audit or effectiveness testing
Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities – we’re just getting started.
Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [email protected].