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Mission Control is the organization that plans and shapes Facebook’s evolving workforce. The Onboarding team within Mission Control supports the Tech organization by facilitating onboarding programs for all Tech new hires joining Facebook. We work with stakeholders from across the company to lead a best-in-class experience that both culturally and technically prepares new hires for their roles within Facebook. On our team, you’ll see a direct link between your work, company growth, and our ability to transform over time. We are looking for an Operations Program Manager to lead the innovation, continuous improvement, and strategy of our operational model with Mission Control. The ideal candidate thinks long-term, builds with an inclination toward automation and efficiency, exhibits strong analytical and creative problem solving skills, and delivers results through ambiguity. Successful candidates for this team are adaptable, results-oriented, have a bias toward action, arent afraid of being wrong, and can successfully work across various teams, countries and time zones. In this role you will:
Program Manager, Tech Onboarding Operations – Mission Control Responsibilities
– Investigate and define clear business problems and prioritize solutions using data-driven analytics, developing success metrics to measure project performance and alignment with team mission and goals
– Plan, lead, and facilitate process improvements across the organization, including both strategic initiatives and tactical projects based on user feedback and performance measurements
– Develop process maps and mental models for both new and existing processes
– Partner with stakeholders to secure buy in and resources for projects and provide support for other initiatives, as needed
– Be a champion of change management. Communicate clearly the progress of initiatives to internal and external stakeholders, including the ability to synthesize feedback and adjust plans accordingly
– Responsible for mechanizing and continually evaluating program initiatives for quality, business impact, and scalability
– Conduct post-implementation evaluations to understand successes and improvement opportunities for the designed solution
Minimum Qualifications
– Bachelor’s degree or 7+ years equivalent program management experience
– 5+ years of project or program management experience
– Experience building and maintaining relationships with global cross-functional teams
– Experience working as a Lean, Operations Excellence, or Process Improvement Leader
– 3+ years of experience leading data-driven projects working cross-functionally with tech and non-tech teams
– Experience in process design, including the creation of workflow products (eg, Microsoft Visio process maps)
– Experience delivering results in a rapidly-changing and ambiguous environment
Preferred Qualifications
– 5+ years of experience initiating and driving projects to completion with minimal guidance
– Experience working in a large scale, corporate environment
– Lean and/or Six Sigma Certification or Training
– Experience identifying, analyzing, and solving ambiguous problems independently with an extreme attention to detail
– Demonstrated experience influencing stakeholders without formal authority, leading cross-functional teams across geographies
– Demonstrated analytical skills, a quantitative background with experience creating tools that synthesize and interpret data, and clearly communicate findings
– A willingness to roll up sleeves to get things done
– Exceptional interpersonal and communication skills
