Facility Supervisor-Chilson Government Job Dept- Full Time

This position will perform direct, front-line supervisor duties acting manager on duty and staff support assistant at the Chilson Recreation Center. This position also provides a crucial role of oversight, set up and tear down of internal and external events that may be after operating hours.

Salary range: $12.32-$21.00 per hour depending on qualifications and experience.

Position will close to applicants at 4:30 p.m. on 6/4/2021.

ESSENTIAL JOB FUNCTIONS:

Enhances Chilson image and ensures a quality visit to the Chilson Center.

Provides quality customer service as a key front-line operational staff member.

Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management Team and public.

Completes routine Chilson Center observations.

Responds appropriately to injuries and incidents.

Maintains a positive “team” attitude while on shift.

Provides back up, front-line operational support to staff including clerks, cashiers, lifeguards, facility attendants and childcare attendants as needed.

As a member of the Facility Operations team, will participate in custodial duties and room sets and strikes.

In emergencies, acts as a lead staff member to provide a safe environment.  Performs opening and closing procedures. 

Contacts Facility Maintenance for emergency repairs. Main supervisor on duty for  special events including those hosted by external guests, or Chilson Center, that may be after operating hours.

OTHER JOB FUNCTIONS:

May be required to cross-train in other areas. Disseminates and promotes Parks and Recreation program information; directs public to proper locations, educates users of potential opportunities and services available. Provides general facility use instructions; enforces facility policy and procedure by informing guests of existing policies; observes guest use; and addresses improper facility or equipment use. May perform minor repairs to facility fixtures, furniture, and equipment and will report those that need more complex repairs.

SUPERVISORY DUTIES:

This position is not responsible for direct supervision of staff, but provides leadership and direction and solves problems that may arise during the work shift.

JOB QUALIFICATIONS:

Knowledge, skills and abilities:

Proven, excellent customer service skills.

Ability to deal with customers diplomatically and effectively in a fast-paced environment.

Demonstrated skills of good judgment and patience.

Ability to prioritize tasks.

Ability to effectively communicate with guests, class participants, instructors and co-workers.

Education and/or formal training:

Customer service training helpful.  Current CPR certification required or must be obtained within 90 days of hire date.

Experience:

One to two years of previous work experience performing similar front-line customer service and supervisory or lead duties.

Material and equipment directly used:

Two-way radio, personal computer, printer, cash register, photo image machine, calculator, telephone, photocopier, lamination machine, soda machine.

Working Environment/physical activities:

This position will be required to work varied hours including evenings, weekends and holidays as needed.  Requires bending, pushing/pulling, stooping, kneeling, and climbing to perform essential functions of the job.  Requires the ability to move rapidly throughout the Chilson Center. Expected to perform duties during both peak periods when customer service activity is fast paced and intense or during relaxed periods.  Periodically, the incumbent may be required to move and position event equipment up to (50) fifty pounds.

Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

A criminal history background check will be obtained pre-employment.