Fall River Vision Hiring for Medical Receptionist Job at Fall River, MA Full Time

The front desk staff position requires a person that can be a welcoming presence to our patients but also a multitasker that can ensure they get efficient yet effective care for an overall enjoyable experience at Fall River Vision. This position is responsible for checking all patients in and out and collection of payment, posting payments in our computer system, and making sure all charts are ready for the day. This person will explain all charges to patients, including any fees they will be incurring before the patient is seen. This person will also verify insurance eligibility and address information, answer phones, schedule patients, and book appointments.

RESPONSIBILITIES:

• Responsible for patient check-in, greeting everyone in a pleasant and professional manner

• Track patients in the reception area and communicate with them, as needed.

• Evaluate chart data to verify all information has been received, completed, and signatures obtained

• Photocopy/scan patient’s insurance card

• Ensure that proper authorization or referral is collected from the patient

• Assist patients in obtaining authorization or referrals that have not been received by the practice

• Enter all new patient demographic information into the computer.

• Mark arrival time of patients in office and make sure that patients are seen on time.

• Place telephone calls to new patients to confirm upcoming appointments and verify information required of the patient at the time of appointment.

• Place telephone calls on no-show appointments; reschedule as needed.

• Provide back-up support on telephones.

• Perform other duties, as required.

• Assist other front office personnel, as needed.

• Schedule return appointments for follow-up, as necessary.

• Review fee sheets for correct charges and diagnosis marked; enter information into computer

• Schedule patients for transfer of care and any required diagnostic testing.

• Explain all fees and patient financial responsibility.

• Verify patient insurance and address information.

• Collect fee for services.

• Ensure patient satisfaction.

EDUCATION, EXPERIENCE, AND SKILLS:

• High school diploma or equivalent.
• Two-years minimum experience in medical practice.
• Multilingual in English and Portuguese preferred
• Excellent customer service and communication skills.
• Demonstrates concern for patient’s problems.
• Ability to manage multiple tasks simultaneously.
• Good problem solving skills.
• Ability to work as a team member.
• Well-organized with attention to detail.
• Treat patients and co-workers with respect.
• Ability to effectively triage calls from patients to ensure appropriate scheduling.
• Answer all in-coming calls within three (3) rings if possible. Unless necessary, do not put patients on hold.

Job Type: Part-time

Pay: $16.00 – $19.00 per hour

Healthcare setting:

• Private practice

Schedule:

• Day shift

COVID-19 considerations:
All patients and staff are required to wear masks and surfaces are sanitized frequently.

Ability to commute/relocate:

• Fall River, MA 02721: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 2 years (Required)
• Computer skills: 2 years (Required)

Language:

• Portuguese or Spanish (Required)

Work Location: One location