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Job Description
Our team is looking for a full-time Junior Account Manager to help create long-term, trusting partnerships with customers. Your role would be to support the Account Management team through administrative processes, communications with clients, aiding in strategic projects, and actively seeking new sales opportunities. With increased experience comes the opportunity to assume added responsibility for client portfolios.
Responsibilities
- Co-develop and maintain strong relationships with clients
- Liaise with cross-functional internal teams (including Customer Service, Sales, Professional Development, and Finance departments) to improve the entire customer experience
- Trouble-shoot and resolve unique client situations through tailored and creative solutions
- Prepare renewal proposals of products and services for customers
- Work closely in team environment to achieve individual, team, and company goals
- May require occasional travel and work outside of normal hours to accommodate international customers
- Manage deadlines and reprioritize to accommodate client needs and expectations
- Keep current on industry changes in education
- Work across teams to contribute to the overall mission of Atlas and our parent company Faria, drive innovation of our products, and further our relationships with our client schools
Requirements
Qualifications
Problem-Solving Skills
- Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations
Analytical Skills
- Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data.
Team Work
- Balances team and individual responsibilities; supports everyone’s efforts to succeed.
Business Acumen
- Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
Ethics
- Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
Strategic Thinking
- Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
Dependability
- Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; committed to getting the job done.
Initiative
- Passion and drive to succeed, going beyond what’s expected, looks for opportunities to grow
Communication Skills
- Excellent communication skills, both verbally and written, and the ability to interact professionally with a diverse group of people
Technical Skills
- Proficiency and/or willingness to learn common business and communication technologies (i.e. SalesForce, HubSpot, GoToMeeting, Skype, Slack, etc.)
Education / Work Experience
- Bachelor’s Degree or equivalent; or four years related experience; or equivalent combination of education and experience.
- As Faria sits at the confluence of education and SaaS, experience within either of these industries is a plus.
All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.
We encourage hybrid (in office / home) work. Details left to manager’s discretion.
Faria is authorized to do business in several, but not all states. If you are not located in or able to work from a state where Faria is registered, you will not be eligible for employment. We are legally authorized to employ people in the following states: WA, OR, IL, TX, TN, GA, MI, CO, MO, AZ, LA, WI and NC.
Benefits
- Starting salary $45,000 annually
- Health Insurance
- Paid Time Off
- 401(k) Retirement Plan
- Professional Development Budget
About Faria Education Group
Faria is a leader in international education systems & services, offering an integrated systems suite across learning, admissions, school-to-home, online courses & study services to over 10,000 schools and 4 million students in 155 countries.
ManageBac is the leading curriculum-first learning platform for IB World Schools serving over 3,000 international schools and is the trusted choice for 4 in 5 IB Diploma students.
OpenApply is an admissions management system & CRM serving over 700 of the world’s leading international & independent schools, supporting the applicant from discovery & enquiry to admissions & enrolment.
Atlas is the leading curriculum planning platform trusted by over 6,000 schools around the world that provides seamless collaboration for teachers, administrators, and curriculum writers along their curriculum development journey. Initiate, revamp, and continuously refine the curriculum development process in one unified system.
SchoolsBuddy is a comprehensive mobile and web-based school-to-home management system for activities, bookings, billing, transport & more.
Curriculum Trak provides the leading curriculum management platform for K-12 faith-based schools. The unique Faith Learning Integration allows teachers to easily align key conceptual spiritual understandings with curriculum, lesson plans, and learning outcomes.
Pamoja provides online learning solutions for IB World Schools. Pamoja Online Courses provide a wide range of online courses across the IB Diploma Programme, supporting personalised learning through our global classroom. Our curriculum-aligned courses are taught online by our experienced teachers trained in digital learning methodologies. Pamoja Lesson Suite provides teachers with a range of tailor-made resources to use in their classroom, including course content broken down into lessons, student assessment and progress monitoring tools. It is designed as a solution to save teachers time on course preparation whilst developing skills in online learning methodologies.
Oxford Study Courses delivers short academic programmes, exam revision courses and study resources to IBDP students around the world. Established in 1990, OSC has been working with experienced teachers renowned within the International Baccalaureate community to support students at every step of their IB Diploma Programme.
FariaPD supports teachers and leaders around the world with hands-on professional learning that is engaging, practical and builds on the existing knowledge of participants. School or district professional learning is available alongside a variety of virtual and in-person events each designed to guide curriculum and instruction.
MiniPD is a Professional Learning Hub created by and for educators around the globe. Each educator is supported by the learning community on their unique professional growth journey by connecting with engaging content and personalized coaching.
We are a globally distributed team with offices in China, Hong Kong, Taiwan, Ukraine, the United Kingdom, and the United States.
