At Farm Credit Mid-America, we believe people are our strongest asset. We are consistently looking to hire individuals from a wide range of experience and skills who have a desire to serve. Currently, we have over 1,500 employees across Indiana, Ohio, Kentucky and Tennessee.
Here is what our company offers:
**Position can be located in either the Delphos or Archbold office**
BASIC FUNCTION: The Account Specialist provides exceptional internal and external customer service by delivering and supporting the delivery of financial services. Responsibilities include loan origination for assigned types of loans, evaluating the portfolio to identify cross-selling opportunities, following up with customers regarding these opportunities, and planning and coordinating marketing efforts.
The Account Specialist works closely with Financial Officers by meeting with customers applying for credit, taking applications and processing loans when the amount requested is $250,000 and below for new and existing customers (includes gathering financial information, keying in AgriLytic (our loan origination system), structuring loans, handling objections, delivering talking points/closing conditions, and keying in Agrinomics (our financial analysis software) or submitting to Credit. The Account Specialist also processes loans above $250,000 when requested by the Financial Officer or when the Financial Officer is unavailable and a customer requests assistance. This position provides backup support for other Account Specialist and the Customer Support Specialist.
The Account Specialist is responsible for operating loans in the renewal cycle and works closely with the Financial Officer for portfolio support. The Account Specialist gathers requested information, works with internal partners and coordinates with the Financial Officer as needed to renew operating loans in a timely manner.
DELIVERS AND SERVICES CREDIT: Provides support to the lending process, including the following:
TEAM COORDINATION/RELATIONSHIP SUPPORT: Coordinates relationship support activities, such as planning, attending and executing sales events and obtaining sales and marketing materials for Financial Officers, Crop Insurance team members, Director Retail Operations and Regional Vice President.
REPRESENTS AND COMMUNICATES THE MISSION AND VALUES OF FARM CREDIT MID-AMERICA and complies with its conduct policy, security policy and confidentiality expectations.
Extensive knowledge of agricultural industry (personal, professional or educational) is desired.
High School diploma and at least six years of successful experience in two or more of the following areas: financially related customer service, loan processing, loan servicing. Farm Credit Mid-America experience desired and performance exceeded expectations -OR- Bachelor’s degree in agriculture, business or related field.
KNOWLEDGE, SKILLS and ABILITIES
Knowledge of: Farm Credit Mid-America products, services, fees and their application to customers’ needs; credit delivery; market segments; basic agriculture; basic credit; economic conditions; competition’s products, interest rates, and fees; selling techniques; Association technology and accounting systems, as well as loan origination systems, processes, and documents; and Farm Credit Mid-America policies and procedures.
Skills in: Providing exceptional customer service; coaching others; completing and reading balance sheets; researching courthouse documents; interviewing customers to obtain financial information; interpersonal relations; verbal and written communications; listening; organizing; problem solving; matching products and services to customer needs; translating features into benefits; selling; using accounting and loan origination systems; using computers.
Ability to: Be flexible; work efficiently and accurately; identify priorities; work with interruptions; maintain confidentiality; work independently and with a team; be disciplined; achieve goals; accept and implement corporate strategies; demonstrate Association values; relate positively to others; listen to customers; be logical; work under stress; overcome objections; manage time; assess risk; professionally represent Farm Credit Mid-America.
MENTAL AND PHYSICAL REQUIREMENTS:
This job requires the incumbent to have the ability to:
Requirements of the job include the ability to do the work with or without reasonable accommodations. It is the Association’s policy to make reasonable accommodations for individuals with disabilities. Leadership retains the right to add, subtract or change duties of the position at any time. This document does not create an employment contract, implied or otherwise, other than “at will” employment relationship.
Farm Credit Mid-America is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability or any other category protected by law.
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