FAT Brands Hiring for Senior Manager of Restaurant Information Systems Job at Remote Full Time

FAT Brands is a leading global franchising company that strategically acquires, markets, and develops fast-casual, quick-service, casual dining, and polished casual dining concepts around the world. The Company currently owns 17 restaurant brands: Round Table Pizza, Fatburger, Marble Slab Creamery, Johnny Rockets, Fazoli’s, Twin Peaks, Great American Cookies, Hot Dog on a Stick, Buffalo’s Cafe & Express, Hurricane Grill & Wings, Pretzelmaker, Elevation Burger, Native Grill & Wings, Yalla Mediterranean and Ponderosa and Bonanza Steakhouses, and franchises over 2,300 units worldwide.

Overview:

This key member of the Information Systems Team is responsible for keeping our core restaurant systems up to date, including menu data management, the testing and deployment of new functionality in those systems, providing support for and advanced escalation of complex system problems, and the deployment of new technology to the restaurants, utilizing proven project management methodology. This is a remote position.

Duties & Responsibilities:

• Be the in-house expert on architecture, features, functions, and integrations for the Restaurants POS, Kitchen Display, Driver Management, Inventory and Labor systems, as well as additional complementary systems such as Olo, Punchh, GC and payment integrations
• Manage the assessment, implementation and support of major system upgrades
• Guide new technology projects from inception to implementation
• Consolidate requests for new functionality in current restaurant systems/solutions and communicate with vendor(s) for future releases
• Work closely with other restaurant support center team members such as Operations, Marketing, and Finance to configure systems and solutions that meet their requirements and exceed their expectations
• Assist other IT teams with the design and deployment of new applications, systems or processes
• Monitor “critical” technical support calls from initiation to resolution thru POS support vendor(s) during business hours and as needed depending on critical nature outside of business hours
• Assist other IT teams with diagnosis, review and resolution of Restaurant Systems issues
• Partner closely with systems vendors and service providers to master products, design solutions, and troubleshoot advanced issues
• Assist in evaluating new hardware and software solutions
• Create documentation and perform training on all newly implemented systems/solutions
• Oversee restaurant technology implementation for new store openings/transfers.
• Travel may be required

Qualifications:

• Extensive experience maintaining and supporting Restaurant POS Software
• Strong knowledge of Windows, networking, database, and system integration concepts
• Experience with SQL databases desired
• Experience using/supporting Food and labor management applications desired
• Learn and adapt to new applications/systems quickly
• Strong problem solving skills, ability to visualize a problem or situation and think abstractly to solve it
• Enjoy investigating and analyzing information and drawing conclusions
• Effectively communicate with all levels of the organization, simplifying complex technical information for non-technical users
• Ability to draft routine correspondence and manage information and data in a confidential and professional manner
• Ability to balance the demands of new requests, maintenance and support, and customer expectations
• Ability to handle constantly changing workload; be able to multi-task effectively, exercise patience and professionalism during stressful situations
• Must be available to work after hours and weekends as needed
• Bachelor’s Degree Required

FAT Brands is proud to offer a dynamic and exciting work environment with potential for growth. Benefits include:

· 100% employer paid medical, dental, and vision coverage for employees and dependents.

· 401k

· Vacation

· Personal Time Off

· Birthday Pay

· Sick Pay

· FSA

· Pet Insurance

Job Type: Full-time

Pay: $75,000.00 – $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• POS: 5 years (Required)
• Aloha POS: 1 year (Preferred)
• Micros POS: 1 year (Preferred)
• Revel POS: 1 year (Preferred)
• POS Support: 5 years (Required)
• POS Database Management: 3 years (Required)

Work Location: Remote