Fetch Package Hiring for Director of Logistics Operations Job at Raleigh, NC Full Time

Our Opportunity

We are hiring a Director of Logistics Operations to help lead people, process and systems that deliver our promise to our customers. This position requires a results-oriented, high-energy, dynamic individual with both stamina and mental quickness to be able to work and thrive in a fast-paced, high-growth e-commerce final-mile logistics company.

You will work with Sales, Account Management, IT, Product and Customer Support in order to drive your operations organization to the various business KPIs set before you. You will create and build upon operational plans, drive a mind-set and culture of continuous improvement through Kaizen and Lean initiatives and sustain a culture of learning and development. At an individual level you will contribute to Multi-site, and regional initiatives, tackling complex problems that affect customers and work to resolve them with innovative solutions.

What You’ll Do

• Oversees all activities at the warehouses, including: maximum production efficiency, on-time delivery metrics, and various other quality metrics.
• Maintain health and safety standards within the area and promote a positive health and safety culture on site.
• Lead and drive staff planning, schedules, quality initiatives, process change initiatives.
• Manage a team of 300+ employees within a demanding, fast-paced/time-critical final-mile operation environment.
• Lead a cross disciplinary team to regularly review manager performance levels to execute business goals and KPIs.
• Carry out leadership responsibilities in accordance with the organizations policies and procedures.
• Maintain a complete leadership overview and thorough understanding of final mile logistics operations.
• Continuously measure and evaluate the departmental goals and all work processes.
• Set and clarify requirements and expectations for all cross functional direct reports.
• Leverage Operations Managers and Warehouse Managers to gather ideas for continuous improvement and sustainability.
• Take proactive steps to insure your ideas and projects are standardized and implemented across the network.
• Work effectively with support staff (HR, Financial Manager, Learning and Development).

What You’ll Need

• 5+ years of fulfillment or final mile logistics experience is a must.
• Experience directly managing 200+ salaried and hourly team members.
• Experience in fast-growth startups or large e-commerce businesses.
• To be located or willing to relocate to within a city that Fetch services.
• A strong analytical approach to problem-solving with a metrics-driven focus on frugality, without sacrificing safety or customer satisfaction.
• The ability to demonstrably overcome adversity; drives change by influencing others in order to achieve results.
• Passion for creating and changing entire processes and people from the ground up.
• A forward thinking mentality.
• Desire to be a servant leader.
• Ability to work with hospitality departments while remaining results and metric oriented
• Experience of operating in large scale, rapid and process-driven environments, including facing operational peaks and strong growth.
• A customer-focused attitude to improving throughput by leveraging critical support staff to achieve efficient processes.