Fiberutilities Group (FG) Hiring for Operations/NOC Technician Job at Cedar Rapids, IA Full Time

Fiberutilities Group (FG), is hiring two Operations/NOC Technicians to serve the Cedar Rapids, IA area.

As an Operations/NOC Technician, you will provide support to customers, vendors, and field engineers regarding technical solutions and updates. This role provides an opportunity for a professional who is eager to learn and grow in their technical field, as the organization expands. Our NOC team communicates and interacts with vendors, customers and our FG team while providing technical support for network connectivity, capacity and security.

Senior-level and junior-level experience within the information technology industry are welcome to apply. Both individuals should exude a high-level of initiative, resourcefulness and troubleshooting skills to provide exceptional service to our customers, across our footprint

FG’s team is filled with experienced IT and Telcom professionals who are eager to have other technical minded individuals join their team.

Benefits and Perks:

• Competitive compensation with opportunity for career growth
• Healthcare coverage
• Disability insurance options
• Life insurance
• 401(k) with company match
• Paid time off and more!

Responsibilities and Duties:

• Assess and resolve network, data, and customer’s needs as they arise through the CR NOC – monitoring alerts and tickets on all network elements
• Perform dispatch efforts of both FG and client facing infrastructure for repairs, maintenance, testing and installations as requested
• Support off-hours escalation on a rotating basis
• Perform routine maintenance, reporting and troubleshooting on customer and FG network equipment and infrastructure

Education and Required Skills:

• 2 year technical degree or B.S. in computer science, network operations, engineering or equivalent experience
• Working knowledge and experience with Layer 2 and Layer 3 networking, and escalation processes
• Understanding of monitoring, alarms, and associated responses and escalations
• Installation, operational, and administrative experience with information technology such as PCs, servers, software, hardware, operating systems, end-point security, routers, switches, firewalls, and LAN/WANs a plus
• Solid understanding of IT/Networking concepts and ability to translate knowledge into maintenance, repair and installation tasks
• Experience and/or working knowledge of ArcGIS mapping tools, SolarWinds, SNMP, and Quest Rapid Recovery platforms, is a plus

FG is ready to welcome a dedicated team member who is self-driven and focused on providing outstanding support. If you are ready to join a team of industry-leading professionals, apply now!

Fiberutilities Group is an Equal Employment Opportunity employer and a large supporter of affirmative action. Fiberutilities Group has a strong commitment to diversity, equity, and inclusion. All applicants are considered for actual employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Ability to commute/relocate:

• Cedar Rapids, IA 52401: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• IT Networking: 1 year (Preferred)
• NOC: 1 year (Preferred)

Work Location: One location