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Job Description:
Fidelity’s Workplace Investing (WI) business unit is a leading service provider of employer benefits. The Message Execution Center team (MEC) develops and executes e-mail, direct mail, and lead generation campaigns in support of WI’s business goals, ensuring that the right message is delivered to the right person at the right time and in the right channel.
Fidelity’s Workplace Investing (WI) business unit is a leading service provider of employer benefits. The Message Execution Center team (MEC) develops and executes e-mail, direct mail, and lead generation campaigns in support of WI’s business goals, ensuring that the right message is delivered to the right person at the right time and in the right channel.
As Campaign Developer, you will work as an integral member of the MEC team that develops and delivers these communication campaigns to employers, prospects, and benefit plan participants. The Campaign Developer is responsible for the team’s development, maintenance, and deployment of targeted recipient lists in partnership with a wide range of internal message sponsors, including marketing and product owners. This individual is responsible for working with partners to understand their objectives and customer messaging requirements, develop contact lists in SQL Server, Oracle, and Unica Campaign platforms, and ensure the timely, flawless delivery of marketing, service, and regulatory communications to WI customers.
Understand communication targeting requirements and deliver target populations to business sponsors
Work with large and varied data sets, from multiple data sources, to conduct analysis on current customer activity and generate concise reporting, contact lists, and meaningful insights
Design, develop and execute Stored procedures, ETL routines, maintenance scripts in SQL Server
Build complex targeting rules in SQL Server, Unica Campaign, and/or Salesforce Journey Builder
Develop scalable, repeatable processes for building target populations
Audit and perform quality assurance on communication campaigns to ensure flawless delivery, including peer and team design reviews
Support and monitor campaigns in production, troubleshoot technical issues, and make modifications as necessary to ensure communication accuracy
Escalate issues related to scope, schedule, and quality
The Expertise and Skills You Bring
Proficient in Oracle and SQL Server databases
Experience with ETL scripts and database maintenance routines
Advanced SQL programming skills to perform complicated data processing tasks, such as stored procedures
Experience in managing extensive quality assurance processes prior to providing reports/data to internal customers
Attention to detail (emphasis on quality a must)
Ability to multi-task, prioritize, take on responsibility and work well under tight project deadlines
Dependable interpersonal skills and active listening skills to ensure understanding of, and alignment with, customer objectives
Ability to interact with a variety of staff across functions and levels
Campaign management experience (preferably Unica Campaign and/or Salesforce Journey Builder)
The Team
We deliver customer messaging for the Communications & Education organization, which is within the operations team in Fidelity’s Workplace Investing (WI) business unit. This team provides targeting, distribution, and support services for over 70% of the communications generated by WI, including annual volumes approaching 600 million emails, 40 million direct mail pieces, and 1 million leads for outbound calls. We collaborate with internal message sponsors and delivery teams to ensure efficient, accurate, timely delivery of marketing, service, and regulatory communications that drive high-quality customer experiences across multiple WI product lines.
Please see below for the salary range for work locations in Colorado only:
$64,000 – $100,000
This position is eligible for incentive compensation or an annual bonus opportunity.
Certifications:
Company Overview
Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.
Join Us
At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.
As a result of COVID-19, many of our associates are continuing to work remotely. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”
We invite you to Find Your Fidelity at fidelitycareers.com.
Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Leave of Absence/Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.
