Fidelity Investments Hiring for Data Center Technician III Job at Morrisville, NC Full Time

Job Description:

Fidelity Enterprise Infrastructure is currently hiring a Data Center Technician III for the Data Center and Colocation Operations team. Primary responsibility is to provide implementation and support services across several different platforms including telephony, network infrastructure (LAN/WAN/SAN), server hardware and storage devices. As a member of the Data Center Operations Team, the successful applicant will be involved in activities including the installation, support, and decommissioning activities related to above mentioned platforms. They will have the capability to cable, label, and test server & network connectivity (fiber and copper) to the devices, as well as diagnose and correct issues related to the supported platforms is essential. Additional responsibilities include critical space management, asset management/inventory control and strict adherence to change and incident management policies. This role will include 4-10 hour shifts over a weekend while working a Friday – Monday schedule.

The Skills You Bring

• Extensive knowledge of TCP/IP networking protocols, WAN, LAN, SAN, voice technologies

• Ability to use telecommunications test equipment, specifically Fluke network testers, Network analyzers, carrier circuit test gear capable of Ethernet/DWDM/SONET and cable media testers.

• Basic background on enterprise data center facilities infrastructure including Power/Cooling/Fire suppression/Security-Access Control

• Experience with racking and stacking & cabling and labeling of servers.

• Familiarity with AutoCAD

• Knowledge in structured cabling concepts and practices are required for the role as many projects and initiatives will entail physical layer implementation.

• Excellent communication and writing skills. Good interpersonal skills and ability to manage several priorities in a rapidly changing environment.

• High School Diploma/2 Years of College

• 4+ years data center support

The Value You Deliver

• Data Center infrastructure support and problem resolution of complex hardware and software issues across several communication platforms

• Installation and Decommissioning of IT equipment – Includes creating project plans (network connectivity, port turn up, DNS…), asset management, physical rack/stack of equipment, initial device configuration, physical layer connectivity…

• Critical space planning – Ensure proper placement of IT equipment based on environmental factors and IT dependencies.

• Change and incident management coordination.

• Collaboration with critical EI partners and facility engineering ensuring timely delivery of IT equipment and infrastructure.

• Asset/Inventory management – Track and document all IT assets in CMDB tool throughout device lifecycle.

• Manage physical layer telecom connectivity and structured cable plant design.

• Assist in developing department policies and procedures.

• Assist and may lead project initiatives outside of BAU activities.

How Your Work Impacts the Organization

Data Center Services is responsible for the installation, decommissioning & audit lifecycle of the firm’s IT equipment. Additionally, we support the connectivity of the Local Area network (LAN) and Wide Area Network (WAN) between all Fidelity locations.

Certifications:

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2022. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

Many of our associates are continuing to work remotely temporarily due to COVID-19. When Fidelity employees eventually return to the office, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working.”

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations @fmr.com, or by calling 800-835-5099, prompt 2, option 3.

We welcome those with experience in jobs such as Computer Technician, Software Developer, and Computer User Support Specialist and others in the Computers and Technology to apply.