Finezi Hiring for Tier I Network Operations Center NOC Analyst Locals W2 candidates ONLY Job at Fairfield, CA Full Time

**LOCAL CANDIDATES ONLY**

**EQUIPMENT: – Must use home internet, Personal computer, and phone until company provides equipment (2 weeks) – they need this equipment till we get theirs ordered ***

TOP THINGS:
We are really looking for a facilitator for Incidents (Incident Command), and someone that has more general computer knowledge and soft skills. Below are the top 5 skills that HM would like to see in the coming resumes.

1. Strong email writing & verbal communication
2. Excellent phone skills (Managing conference calls/bridges)
3. Windows 10, Microsoft Office Suite, & web browser experience
4. Experience with web based monitoring tools (Application and Network)
5. Incident Command, Ticket management, and escalations & tracking

Job Responsibilities

• This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
• Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
• Process routine change requests and work orders.
• Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
• May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
• Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
• Miscellaneous Incident Commander tasks
• Manage timely ticket updates.

Skills Required/Desired

• BA/BS in Information Technology or related field or equivalent work experience.
• Intermediate knowledge of network protocols, software applications, and operating support systems.
• Current Networking Certification; ITIL Certification.
• Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
• Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
• Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
• Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
• May require some local traveling for training, meeting, etc, while working remotely.
• Able to support shift schedules as required to meet business needs
• Pacific Gas and Electric Company is an AA/EEO employer that actively pursues and hires a diverse workforce.

Job Type: Contract

Pay: $30.00 – $35.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Fairfield, CA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Windows: 1 year (Preferred)

Work Location: One location

Speak with the employer
+91 8762447708