Under direct supervision, receives formal and structured on-the-job training in the methods and procedures of emergency communication and dispatching operations including call taking and dispatching Fire and Emergency Medical Services (EMS) personnel and equipment including Hazardous Materials and Search and Rescue operations, utilizing a specialized work station of emergency 911 communications equipment and a Computer Aided Dispatch (CAD) system in a central fire communications operation; and performs other related duties as required.
The Fire Communication Officer I receives training to make critical response decisions while communicating emergency and non-emergency information from citizens and emergency responders and receives training to provide callers with life-saving medical and safety instructions. They are required to deal with sensitive information in a discreet and professional manner. As knowledge, skills and abilities increase, employees are expected to work with more independence, under general supervision. Tasks are performed utilizing a specialized work station comprised of a 911-telephone system, CAD system, computer based radio dispatching systems, and other supportive computer based devices. Work is performed in accordance with written policies and procedures. Performance is evaluated through direct observation and examination of written and electronic records. All voice and data entry work performed by the Fire Communication Officer I is continually recorded and is subject to live monitoring for review. After successful completion of training and satisfactory performance, employees may be released to independent status and move to the Fire Communication Officer II classification.
This Fire Communications Officer I, SR-17, position is a career ladder position. The next level in the series is Fire Communications Officer II, SR-19, $4,539/month. Persons hired into career ladder positions must meet minimum qualifications for the next level in the career ladder series, perform work at the higher level, and meet performance requirements to move to the next level in the career ladder series.
The eligible list may be used for permanent and temporary vacancies as they arise during the life of the list. Temporary appointment may lead to conversion to permanent appointment.
Special Working Conditions: Twenty-four hour, seven day-a-week operations requiring rotating shift assignment and weekend and holiday work. Overtime work as required.
Training and Experience:
A combination of education and experience substantially equivalent to:
Certificate Requirements: Possession of a current Emergency Medical Dispatching (EMD) certificate and a current American Heart Association Heartsaver First Aid CPR AED Certificate prior to completion of probationary period.
Examination: All applicants who meet the minimum qualification requirements will be assigned a score of 70 points. An education and experience evaluation will be conducted based on the applicant’s training, education and experience as presented in the application.
Please read the minimum qualification requirements carefully. Be certain to list all pertinent training and experience. It is essential that the applicant describe fully the duties and responsibilities of each position held, specify the date of each position held (from and to, month and year), and indicate the number of hours worked per week.
Attach all required documentation (e.g. official transcript, professional license(s)/certification(s), DD-214, etc.) at the time of submitting your application.
Note: In-person interviews and/or further testing in Hawai’i County may be required at the discretion of the hiring department/agency. If in-person interviews and/or further testing are required, applicants who are referred to the hiring department/agency must be available to participate in person and at their own expense at that phase of the selection process.
Knowledge of: principles and techniques in dealing with people, office practices and procedures, filing methods and systems, proper usage of English language, including diction, grammar, spelling, and punctuation, effective verbal and written communication techniques and customer service principles and techniques, the purposes and uses of standard office equipment, personal computers and Windows based applications, and geography of the island of Hawai’i, including but not limited to, towns, parks, beaches, streets, and businesses.
Ability to: type/keyboard at a rate of 35 words per minute (wpm),perform multiple tasks while simultaneously using a computer, learn departmental rules and regulations, policies and procedures of the Hawai’i Fire Department and the Fire Communications Center, and pertinent laws and ordinances of the State and County of Hawai’i, learn to operate fire radio, telephone and civil defense equipment, communicate effectively with emergency response personnel and the general public, make sound decisions quickly under traumatic or crisis situations, relate effectively to co-workers, listen effectively, exercise patience and tact in dealing with the public ,control the direction and length of calls, write clear and concise reports, and operate standard office equipment.
Physical Requirements: Persons seeking appointment to positions in this class must meet the health and physical condition standards deemed necessary and proper to perform the essential functions of the position with or without reasonable accommodations.
Physical Effort Grouping: Light
Applicants selected to become a Fire Communications Officer I with the Hawai`i Fire Department will participate in a one-year training period. The goal at the end of the one year training is that the employee will possess a working knowledge of departmental rules, policies and procedures to confidently occupy a dispatcher’s desk to field emergency calls and provide pertinent information.
During the training period, the following academic and performance standards, as specified by the Hawai`i Fire Department, shall apply.
The first six (6) months is a probationary period, which each employee must pass to continue employment.
Please scan and attach these supporting documents to your on-line application, if required:
Veterans applying for veteran’s preference points shall also scan and attach their DD-214 form and as needed, their VA claim letter to the on-line application.
ELECTRONIC NOTIFICATION TO APPLICANTS:
Please ensure that the email address mobile phone number you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our emails and text messages or fail to check your email box or NEOGOV account INBOX in a timely manner. Checking your NEOGOV account INBOX daily is recommended and is the most secure method to check on notices sent to you. This is a new feature created by our vendor, NEOGOV.
Please add [email protected] to your contact list. Open your NEOGOV account using your user name and password. In the upper right hand corner of the account is your name, and under your name, click on INBOX to view all notices sent you. The notices will appear here in the INBOX even in the event you don’t receive it on your cell phone, computer, or other electronic device. This is the best way to check and view all notices sent to you.
You will receive a confirmation email upon successfully submitting your application. Failure to receive this confirmation email, indicates that your application was not submitted.
Employee benefits are generally for full-time permanent employment and include the following from the date of hire:
* sick leave and vacation earnings
* paid holidays
* social security
* credit union membership
* life, dental, medical, vision, and prescription
drug insurance plans
* employee-employer paid retirement plan
* flexible spending plan
* tax-sheltered savings and investment program
* career opportunity and mobility in a merit system for
civil service positions
Persons who are hired may be required to pay union dues/service fees.
Benefits for part-time employment is based on hours worked and type of appointment.
Benefits are subject to change due to legislative, collective bargaining negotiation, and other changes.
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When applying for this position, I understand that I must thoroughly complete the Education and Work Experience Sections of my application and the Supplemental Questions. This includes a detailed description of each position that I feel qualifies me for the job I am seeking.
I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score. I also understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. However, I may attach a resume to the application to provide additional information.
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Note: Calculation of experience is based on full-time, 40-hour work weeks. Part-time experience must be pro-rated. Example: Twelve months of experience at 20 hours per week is equivalent to six months of experience. In addition, hours worked in excess of 40 hours per week, per work experience, will not be credited. Example: Twelve months of experience at 60 hours per week is equivalent to one year, not one and one-half years.
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If you have no dispatching or public contact work experience, enter “None”.
The following are unacceptable responses:
– See above
– Refer to resume
– See attached
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* Required Question
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