First Aid and Safety Patrol Hiring for Scheduler/Dispatcher Job at Lebanon, PA Full Time

First Aid and Safety Patrol of Lebanon is a private, non-profit EMS agency providing emergency medical care and non-emergency transportation company seeking a full-time night-shift customer service representative/scheduler/dispatcher for our Logistic Center. Shifts are 12 hours Mon, Tue, Fri-Sun week one and Wed, Thurs week two; 1900-0700 hours. (7:00PM-7:00AM) Two weeks of training will be day-shift.

Essential Job Functions:

· Answering all in-coming phone calls on the transport extension and be able assist customers with scheduling a transport;

· Obtain all necessary information to safely, efficiently, and appropriately arrange for patient transport;

· Data entry specific to non-emergency and emergency activity and to assure PCR compliance;

· Monitoring incoming faxes and incoming calls and triage them for transport requests or direct them to the appropriate department;

· Timely dispatch of appropriate units to facilitate non-emergency transports;

. Maintain continued proficiency in insurance and billing practices that may change frequently.

. Obtain pre-authorizations and billing information, as well as, communicate the documentation required for non-emergency transports such as physician certification statements, payer of last resort, and advanced beneficiary notice

. Tracking of all in-service emergency and non-emergency units to assure adequate utilization of system status management with direction from the Logistics Center Supervisor.

. Monitor multiple radios for emergency and non-emergency communications and be able to assist units with their requests.

Requirements:

1. Possess excellent customer service qualities while dealing with customers / clients on the phone or face to face.

2. Must be able to maintain composure during high stress situations which includes the ability to maintain a positive attitude.

3. Proficient typing skills and be able to type a minimum of 60 words per minute.

4. Proof of Vaccination against Influenza and Covid-19 (or approved exemption)’
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Work Remotely

• No

Job Type: Full-time

Pay: $19.50 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 12 hour shift
• Holidays
• Night shift
• Overtime
• Weekend availability

Application Question(s):

• Do you currently reside or will you reside in the state of Pennsylvania?

Work Location: One location