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Job Description
Operations Supervisor I/II – Juneau Regional Branch
Salary: $27.50/hour or $30.43/hour + DOE + 7.5% area differential
Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized eight years in a row by Alaska Business magazine readers.
GENERAL PURPOSE SUMMARY
Directs the primary function of at least one unit in the Deposit Section of a small to medium size branch by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manages daily branch operations.
- Promotes the highest level of service to customers through coaching, mentoring, training and monitoring of staff; communicates corporate mission and direction to delegates.
- Ensures branch operations comply with bank policy, procedures, and banking regulations.
- Maximizes branch profitability by directing and participating in activities to promote growth and attract and retain business. Establishes cross-selling/referral goals for key delegates and monitors and measures results.
- Calls on potential or existing customers to develop and/or retain business.
- Maintains branch security and minimizes branch losses and/or risk or exposure to losses.
- Assists the Branch Manager in achieving and maintaining a satisfactory audit rating or better.
- Researches and resolves out of balance conditions, customer discrepancies and errors; ensures consumer complaints are immediately directed to the appropriate person, in accordance with the Bank’s Consumer Complaint Policy.
- Ensures proper completion of proof and review functions within the branch.
- Stays abreast on bank operations procedures and all pertinent bank regulations, including but not limited to Reg. DD, Reg. CC, Bank Secrecy Act, Community Reinvestment Act, Right to Financial Privacy Act, FDIC insurance provisions and Reg. Z.
- Performs other work-related duties as assigned by supervisor.
SUPERVISORY RESPONSIBILITIES: Supervises employees in at least one unit of the branch’s Deposit Section. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
EDUCATION and/or EXPERIENCE:
Ops Sup I Minimum: Bachelor’s degree in business, accounting, or finance and two years bank operations/deposit experience; or four years related bank operations/deposit experience; or equivalent combination of education/training and experience. Six months in a lead or supervisory capacity.
Preferred: Sales experience.
Ops Sup II Minimum: Bachelor’s in business, accounting, or finance and three years progressively responsible bank operations/deposit experience; or five years progressively responsible bank operations/deposit experience; or equivalent combination of education/training and experience. One-year supervisory experience.
Preferred: Sales experience.
SKILLS and ABILITIES:
Word processing and spreadsheet software experience required. The ability to handle highly confidential information, frequent deadlines, and time constraints required.
LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write s, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, and the general public.
MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING SKILLS:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The noise level in the work environment is usually moderate.
Some overtime and weekend work required.
