FirstLight Home Care Hiring for Home Care Operations Manager Job at San Jose, CA Full Time

FirstLight Home Care is hiring an Operations Manager for senior care business. The business proudly serves seniors throughout Silicon Valley and the Tri-Valley. If you are a leader with a strong operational background, we invite you to learn more about this exciting opportunity. Make the next step in your career!

Base + Bonus / Commission

POSITION SUMMARY: The Director of Operations position is directly responsible for managing the day-to-day operations of the business, including all scheduling, recruiting / hiring, training, performance management, and supervision; this position directly oversees the Scheduling Coordinator, Scheduling Coordinator Assistant, HR Generalist / Recruiter, and Caregivers.

POSITION SPECIFICS

• Responsible for recruiting and staffing / scheduling functions, including confirming assignments with caregivers.

• Responsible for ensuring that assignments and shifts are filled, including finding appropriate replacements as needed. Responsible for maintaining effective on-call schedule to best avoid interruption in service.

• Responsible for employee relations, including recruiting, training, and mentoring of team members; providing corrective action as needed.

• Responsible for communicating with clients about scheduling and / or changes; maintaining professional relationships with clients and team members to ensure smooth and efficient operation.

• Responsible for ensuring a safe work environment for team members according to prescribed safety standards; minimizing the potential for workers compensation claims.

• Responsible for acting as a mandatory reporter, including reporting any known or suspected elder abuse.
• Responsible for maintaining computer and paper files as well as all documentation standards, including HIPAA and Guardian compliance.
• Responsible for complying with applicable federal, state, and local regulations and law.
• Responsible for maintaining our high standards, as well as all mission and values.

PREFERRED SKILLS / ABILITIES

• 3+ years of operations experience with direct oversight and responsibility of a team.

• Working knowledge and 3+ years of direct home care agency.

• Working knowledge and 3+ years of direct recruitment experience; ability to document and train others on workflow processes.

• Working knowledge of ClearCare; scheduling experience.
• Working knowledge of Microsoft Office and G-Suite.
• Effective and professional written and oral communication skills.

• Ability to work independently as well as collaboratively with clients and team members.
• Excellent work ethic and flexible schedule; desire for professional growth; accuracy, attention to detail, and strong organizational skills; ability to prioritize and manage numerous projects at once.

BENEFITS

• Excellent opportunities for career growth and ability to have a positive impact on our senior community

• Great Bonus / Commission Opportunities

• Paid Time Off and Sick Time

• Opportunity to enroll in company sponsored medical, dental and vision benefits after meeting eligibility criteria
• 401K
• Great company culture that encourages a team environment and personal development; woman owned and operated

Job Type: Full-time

Pay: $90,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Medical Specialty:

• Geriatrics
• Home Health

Schedule:

• Monday to Friday
• Weekend availability

Education:

• Bachelor’s (Preferred)

Experience:

• Scheduling / Recruitment: 3 years (Preferred)
• Home Care or related: 3 years (Preferred)

Work Location: One location